Ensuring that contact center agents are in the right place at the right time is never a simple task but with a contact center workforce numbering in the tens of thousands of employees, it can get even more complicated. TeleTech knows this firsthand. TeleTech is a global provider of customer experience, engagement and growth solutions. Servicing over 80 countries, TeleTech’s 46,000 employees act as an extension of their clients’ brand to provide an exceptional customer experiences.
Aspect Workforce Management (WFM) actually makes it easy for TeleTech to ensure that their agents are in the right places, at the right times, doing the right things for each customer.
As a long-time customer of Aspect, TeleTech is diligent about staying current on the latest version of Aspect Workforce Management in order to take advantage of the newest technology and latest innovations. Take a look at what TeleTech’s Workforce Management team has to say about how Aspect WFO 8’s user interface and mobile enhancements have impacted their performance and overall agent experience.