2020 was a difficult year for enterprise organizations across the globe, one that also forced digital transformation at an unprecedented rate – the contact center industry was not spared this shift. Our industry has never experienced a global pandemic and subsequent multi-market meltdown as a …
ASUGA Webinar: Working from a Distance: Thriving in Today’s Virtual and Hybrid Workplace
Join us as we kick off the 2021 ASUGA Webinar Series. Each year, the ASUGA Board selects webinar topics with Aspect users’ needs in mind. You’re not going to want to miss the first webinar in the 2021 series, Working from a Distance: Thriving in …
Omnichannel Strategies Beyond 2020
Call centers around the globe experienced some truly remarkable phenomena in 2020. There was a complete shift to remote work, unprecedented demand and tireless efforts of our workforce and administrators who had to juggle innumerable challenges but remained focused and dedicated. This year has also …
Enterprise Customers Demand Choice and Flexibility
For more than 45 years, Aspect has been helping the world’s largest and most prestigious brands deliver outstanding customer experiences and ignite agent engagement and performance — I’ve personally been a part of the Aspect story for 20+ years. Along the way, these organizations have …
How Can Technology Help with Collections in an Unpredictable World?
There is no doubt, COVID-19 has created technological customer engagement challenges with regards to collections. The pandemic has impacted consumers’ ability to pay. Coupled with the vulnerability of organisations’ ability to meet compliance requirements using technology for collections activities. Consider payment methods and the power …
Webinar: Understanding What Your Agents Are Thinking
A workplace environment that supports agents’ needs and desires can help improve your contact center by reducing high turnover rates while also setting agents up for success. However, to make that happen, it’s imperative to understand what is most important to your workforce.
Each year, Aspect …
Celebrating 16 Years in India
Aspect Software is celebrating 16 years in India.
In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. The headcount has grown to 424 employees that currently work across various departments including consolidated customer care, professional …
Accepting New Partners in Mexico and Central America
This has been a unique year – full of challenges for all industries. The contact center sector has not been the exception. However, the value and importance of maintaining and strengthening the relationship between companies and their customers, has raised the relevance of the contact …
Why Do Golden Agents Wear Smartwatches?
Let’s be honest. When we see someone with a remarkable accessory, we notice it. Whether it’s diamond earrings, red-bottom shoes, or massive sunglasses, it sends a message about the wearer. A smartwatch is no exception. The modern smartwatch as we know it burst onto the …
Aspect Channel Partner Awards
It’s no secret that the success of business can be boiled down to its relationships. Working well with others is essential to creating and sustaining successful partnerships. Aspect understands how valuable our channel partners are to our business and we appreciate the contributions from each …