Next week we’re excited to launch Aspect Unified IP 7.4 SP1. If you’d like to learn more about what’s new in this release, join us for the upcoming ASUGA webinar, What’s New in Aspect Unified IP 7.4 SP1. Thursday, August 13, 2020, at 12:00 PM …
Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20
Over the last several months, we have experienced one of the most unusual times in modern human history, and we seem to be coming out the other side. But there is still much uncertainty about the future.
Contact centers, like most business, have had to find …
Customer Experience Management Tools and How They Can Help
As we move toward economic, social, and business recovery from COVID-19, while simultaneously navigating the social, mainstream and alternative media environments, the customer experience is more important than ever. How a customer perceives your brand has never had a more direct impact on your brand’s …
Managing Your Contact Center Facilities Amid Contagion
In the post-COVID-19 era, how can your workforce management team plan for use of your contact center facilities to meet all applicable state safety restrictions, provide confidence to staff who may be reluctant to return to a facility, while at the same time provide records …
Register Now: Forrester CX North America Virtual Conference
We’re all too familiar with the countless “change of plans” thanks to the global pandemic. From family vacations that have become unique and memorable staycations to online concerts and the subsequent crashing of a social media platform, the things we were planning as recently as …
Ensure Business Continuity in Your Contact Center: Five Building Blocks
‘The art of knowing is knowing what to ignore’ was once said by the prolific poet, Rumi. That applies to many things in life and business.
To follow the same path as Rumi — at least in a business sense — contact center leaders must have …
Webinar: See What’s New with Aspect® Workforce Management™
Aspect Workforce Management (WFM) has been a leader in the contact center workforce management industry for decades and we plan to keep it that way. In July, we’re releasing version 20 of our flagship WFM solution. Full of powerful new features, it will make the …
LIVE NOW! Aspect Education Services: Supplemental Training
“Education is the most powerful weapon which you can use to change the world.” — Nelson Mandela
This statement has never been truer. The world we knew just a few short months ago is changing before our eyes. The COVID-19 pandemic has forced people to think …
What Product Features Should I Look for in a WFM System?
It’s a brave new world for contact centers in the wake of the COVID-19 crisis. In a recent survey of contact centers by Aspect, we found that about 70% of agents were “work-from-home” as of April 16, and a recent Gartner poll of CFOs indicates …
Put Your Customers First in an Evolving Business Landscape
The events over the past several weeks have had an impact on businesses across the globe. Grocery stores have one-way aisles, no toilet paper to be found, limited quantity restrictions on eggs and a fraction of the number of customers permitted by fire codes allowed …