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Deliver Personalized Care Across Channels: Join us at Customer Contact West: A Frost & Sullivan Executive MindXchange

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Fall is in the air.  That means it’s time for apple picking, pumpkin carving and the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange, October 27 – 30, 2019 in Huntington Beach, California.  We’re excited about participating in these action-packed few days.

In …

eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

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Can you turn business insights into reduced operating costs?

Yes!

Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment.

This creates a positive impact to your bottom line, including:

Reduced Quality Management Costs

Contact centers lack the time and manpower to evaluate a statistically …

Join us at ACE Europe to discover best practices for delivering greater ROI

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ACE Europe 2019 is here and is set to be our most insightful installment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation, interaction management and …