We talk a lot about outcomes. A focus on outcomes tends to intensify as things trend very good or very bad. We like to think leadership, culture, economy, and decision-making as the primary drivers of outcomes and results. Rarely do we equate process with results …
Recent SCOTUS “Facebook v. Duguid” Decision and Impacts for Your Outbound Operations
Earlier this month, the U.S. Supreme Court clarified the definition of an “Automated Telephone Dialing System (ATDS) in the landmark case Facebook v. Duguid. This is good news for Aspect customers conducting outbound engagement over voice and SMS as Aspect dialing systems do not utilize …
Returning to the Office: Tips to Get Back to Onsite Facilities Safely
As vaccines roll out and the world continues to adjust to COVID-19, how can your workforce management team plan for use of your contact center facilities to meet all applicable state safety restrictions, provide confidence to staff who may be reluctant to return …
Partner Spotlight: ECS Telecom
Our Partner Spotlight Series focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences.
Aspect’s channel partner program is designed to provide greater customer engagement through identifying the best and brightest channel partners to deploy of Aspect’s deep and wide solutions …
Empower Your Agents, Improve Your Contact Center
Now that we’ve introduced the Aspect WFM Benefits Calculator, we want to zero in a bit on the key areas that impact your business: your people, your processes and the technologies deployed. The calculator is designed to place an estimated dollar amount on improvements …
WFM Operational Tips & Tricks
In the recent past, if you really wanted to, you could run a business without Workforce Management tools. It wouldn’t be easy; you’d be extremely frustrated, probably work 80-hour weeks, and have a lot of operational inefficiencies — and you might only save some money. …
Enterprise Benefits Workforce Calculator
“Anyone can lead when the plan is working. The best lead when the plan falls apart.” – Robin Sharma
I ran across this quote the other day and it stopped me in my tracks. This is exactly where we were collectively a year ago. I remember …
Debt Collection and the New CFPB Regulations: Fiat Lux
Illuminating the New Rules for Outbound Contact Centers
No one likes it when the rules of the game change in mid-play, or when a playing field changes shape. And any long-distance pool swimmer will tell you they quickly learn to conclude a workout before the water …
Partner Spotlight: iLink
Our Partner Spotlight Series focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences.
Aspect’s channel partner program is designed to provide greater customer engagement through identifying the best and brightest channel partners to deploy Aspect’s solutions portfolio for both premise …
The Benefits of CXP 20
We recently announced the general availability of Aspect® CXP™ 20, the leading application for designing, developing and deploying the omnichannel self-service solutions customers demand.
In our latest release, we’ve taken the next step in delivering effective omnichannel self-service solutions with the integration of additional natural language …