Have you ever attended a conference and had an agenda crisis? Two sessions you wanted to attend, but you can’t be in two places at the same time. ACE 2019 was four days full of exclusive insights and interactive product sessions. With so much awesome …
NEW
Scheduling for the Modern Contact Center: The Secret is WFM
There is something utterly satisfying about a schedule. Schedules for our daily lives make us more efficient, help us prioritize, help us become more proficient and most importantly, saves us time, our most valuable resource. In the world of workforce management, those same benefits hold …
Just Announced: Best of ACE 2019 Webinar Series
You wanted the best, you got the best! The hottest web series in the world!
If you were at ACE 2019 in Las Vegas you already know the breakout sessions were one of the highlights of the week. If you were unable to attend ACE 2019 …
Event Recap: Gartner Symposium | IT Xpo
Last week was truly incredible at the Gartner Symposium | IT Xpo in Orlando. We had some wonderful conversations — A special thanks to everyone who stopped by our booth, attended our speaking session and visited with us last week.
The Gartner event is always a …
How Important is Contact Center CX?
Customer Experience – noun
cus·tom·er ex·pe·ri·ence | \ ˈkə-stə-mər ik-ˈspir-ē-ən(t)s \
The impression you leave with your customer, resulting in how they think of your brand, across every stage and touchpoint of the customer journey.
It’s been said there are three sides to every story. In a …
Aspect Training and Certification Updates
Many of our ACE 2019 attendees got first-hand experience with some of the changes within the Aspect Education Services (AES) organization. The Aspect Master Program was a first look at how users can become experts on the solutions they use every day by taking classes …
Changes in Latitudes, Changes in Attitudes: See us at LISTEN 2019
Don’t “waste away” between Halloween and Thanksgiving. Before the holiday season gets into full swing, join us at LISTEN 2019 at the Margaritaville Beach Resort in Hollywood Beach, Florida November 4-6, 2019.
Cheeseburger in Paradise
We can’t confirm the availability of cheeseburgers, but there will be analysts, …
Deliver Personalized Care Across Channels: Join us at Customer Contact West: A Frost & Sullivan Executive MindXchange
Fall is in the air. That means it’s time for apple picking, pumpkin carving and the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange, October 27 – 30, 2019 in Huntington Beach, California. We’re excited about participating in these action-packed few days.
In …
Aspect® Unified IP® Infinity™ Program
Not all of our customers are alike. We recognize that not everyone has the same deployment requirements. That’s why we developed the Aspect Unified IP Infinity program. Announced in July, this multi-year program is designed to help customers protect their investment, reduce infrastructure burden and ensure ongoing security and …
How Important is Customer Service to Organizations?
The purpose of any business is to maximize profits for the shareholders. Generally, there are two ways in which this is accomplished: increasing revenue and reducing cost.
In the past, businesses focused on the things they had control over, like managing internal production costs, service provisions, …