Let’s be honest. When we see someone with a remarkable accessory, we notice it. Whether it’s diamond earrings, red-bottom shoes, or massive sunglasses, it sends a message about the wearer. A smartwatch is no exception. The modern smartwatch as we know it burst onto the …
Aspect Channel Partner Awards
It’s no secret that the success of business can be boiled down to its relationships. Working well with others is essential to creating and sustaining successful partnerships. Aspect understands how valuable our channel partners are to our business and we appreciate the contributions from each …
Just Released: Aspect 5th Annual Consumer Index Report
We’ve all been there; we need to interact with customer service and we just want to get it done right. We want to be sure that the issue is resolved correctly – For most of us, it’s actually more than speed, convenience and personalization.
Without …
The Next Evolution of the Aspect Via Platform
Most cloud contact center software forces its users into a box, requiring business leaders to redesign processes and shift people around a standardized solution. For enterprise-scale contact centers, a “cookie-cutter” approach to implementing infrastructure and software isn’t enough. Aspect believes organizations deserve unparalleled choice and …
The Benefits of Aspect Unified IP 7.4 SP1
In July 2019, Aspect announced Aspect® Unified IP® Infinity, a multi-year program designed to help our customers protect their investment, reduce infrastructure burden, and ensure ongoing security and compliance for Aspect Unified IP deployments.
At that time, Aspect President and CEO, Patrick Dennis said, “The big news …
ASUGA Webinar: What’s New in Aspect Unified IP 7.4 SP1?
Next week we’re excited to launch Aspect Unified IP 7.4 SP1. If you’d like to learn more about what’s new in this release, join us for the upcoming ASUGA webinar, What’s New in Aspect Unified IP 7.4 SP1. Thursday, August 13, 2020, at 12:00 PM …
Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20
Over the last several months, we have experienced one of the most unusual times in modern human history, and we seem to be coming out the other side. But there is still much uncertainty about the future.
Contact centers, like most business, have had to find …
Customer Experience Management Tools and How They Can Help
As we move toward economic, social, and business recovery from COVID-19, while simultaneously navigating the social, mainstream and alternative media environments, the customer experience is more important than ever. How a customer perceives your brand has never had a more direct impact on your brand’s …
Managing Your Contact Center Facilities Amid Contagion
In the post-COVID-19 era, how can your workforce management team plan for use of your contact center facilities to meet all applicable state safety restrictions, provide confidence to staff who may be reluctant to return to a facility, while at the same time provide records …
Register Now: Forrester CX North America Virtual Conference
We’re all too familiar with the countless “change of plans” thanks to the global pandemic. From family vacations that have become unique and memorable staycations to online concerts and the subsequent crashing of a social media platform, the things we were planning as recently as …