We recently announced the general availability of Aspect® CXP™ 20, the leading application for designing, developing and deploying the omnichannel self-service solutions customers demand.
In our latest release, we’ve taken the next step in delivering effective omnichannel self-service solutions with the integration of additional natural language …
2020 was a difficult year for enterprise organizations across the globe, one that also forced digital transformation at an unprecedented rate – the contact center industry was not spared this shift. Our industry has never experienced a global pandemic and subsequent multi-market meltdown as a …
Join us as we kick off the 2021 ASUGA Webinar Series. Each year, the ASUGA Board selects webinar topics with Aspect users’ needs in mind. You’re not going to want to miss the first webinar in the 2021 series, Working from a Distance: Thriving in …
Call centers around the globe experienced some truly remarkable phenomena in 2020. There was a complete shift to remote work, unprecedented demand and tireless efforts of our workforce and administrators who had to juggle innumerable challenges but remained focused and dedicated. This year has also …
For more than 45 years, Aspect has been helping the world’s largest and most prestigious brands deliver outstanding customer experiences and ignite agent engagement and performance — I’ve personally been a part of the Aspect story for 20+ years. Along the way, these organizations have …
There is no doubt, COVID-19 has created technological customer engagement challenges with regards to collections. The pandemic has impacted consumers’ ability to pay. Coupled with the vulnerability of organisations’ ability to meet compliance requirements using technology for collections activities. Consider payment methods and the power …
A workplace environment that supports agents’ needs and desires can help improve your contact center by reducing high turnover rates while also setting agents up for success. However, to make that happen, it’s imperative to understand what is most important to your workforce.
Each year, Aspect …
Aspect Software is celebrating 16 years in India.
In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. The headcount has grown to 424 employees that currently work across various departments including consolidated customer care, professional …
This has been a unique year – full of challenges for all industries. The contact center sector has not been the exception. However, the value and importance of maintaining and strengthening the relationship between companies and their customers, has raised the relevance of the contact …
Let’s be honest. When we see someone with a remarkable accessory, we notice it. Whether it’s diamond earrings, red-bottom shoes, or massive sunglasses, it sends a message about the wearer. A smartwatch is no exception. The modern smartwatch as we know it burst onto the …
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