This year’s ACE Women In Technology (WIT) luncheon did not disappoint. Our panel included an amazing group of women from a variety of industries, responsibilities, and years of experience. To top it all off, we were fortunate to have Shelia McGee-Smith, McGee-Smith Analytics as our …
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Voicebots in Aspect Via® – How to Collect Sensitive Data in the Call Center Securely and Conveniently
With fraud continuing to be an area of concern, enterprise IT departments are pressing forward with best effort approaches to securing data. Agents in the contact center touch various systems holding personal and sensitive information and speak to customers over the phone and other channels. …
We’re a winner! Aspect Verify™ gets top prize in Security Solution of the Year category at UK Cloud Awards
Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! This award is a fantastic endorsement of the innovative nature and consistently excellent performance of Verify, and is recognition of …
See you at the ICMI Contact Center Expo
Next week, a couple of the Aspect team members are heading off to Disney World! No, not to visit Minnie & Mickey but to attend the ICMI Contact Center Expo. The expo unites professionals looking to further their knowledge in an industry that is under …
Workforce AI: The Driverless Contact Center
Are there any two words that strike more hopeful excitement and visceral fear into the hearts of men and women than “Artificial Intelligence”? We revel in the prospect of robots and software that can shoulder difficult tasks for organizations and human beings as individuals, while …
Turning On-Hold into an Interactive Experience: InQueue Engagement with Aspect Via®
Based on our own market research, customers prefer self-service and have likely taken time out of their day to call and resolve an issue they’ve likely already tried to address through web or mobile self-service…so why not make the most of every second of that …
We’re in the running for three cloud awards!
We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards!
This year’s ceremony is reported to be …
Are You a CX Rock Star or a Laggard
It’s no secret that customer experience is becoming more and more of a priority to companies. As customer expectations increase and their loyalty decreases it’s more important than ever before for companies to truly be CX rock stars.
Customer experience is more than just a buzzword, …
Product Series: Self-Service with Aspect Via®
If you have been following Aspect for a while, it is no secret to you that we believe in customer self-service as an important pillar of any customer experience (CX) strategy today. Accordingly, self-service capabilities are also a cornerstone of Aspect Via, our Customer Engagement …
So, What Happened at ACE 2018?
Spring just wouldn’t be the same in North America without flowers blooming, windows opening, and an Aspect Customer Experience event recap on the blog. Much like breaking out my flippys and Corona tank top, it’s not Spring until we sum up the year’s annual event …