TCPA, Call blocking, STIR/SHAKEN, DNC lists, FDCPA. There is a lot to keep track of when it comes to maintaining compliance for your outbound efforts.
Where do you even start?
In 2018, the number of class action TCPA lawsuits rose 20% year over year. There is no …
A strong educational pillar is key to operating a successful business. In fact, studies show training can increase retention of existing employees by as much as 70%. Training can help keep your employees in the know with new technology and best practices, ultimately improving customer …
A few weeks ago, I got a text message from my bank inquiring if I had made a few purchases with my debit card they deemed suspicious. I logged into my mobile banking app and learned t these charges included a $1.00 charge at a …
At the beginning of November, I purchased an indoor rowing machine. About a week after I bought it, I learned that rowing manufacturer offered an online logbook to track meters rowed and there was a challenge starting soon. For the Holiday Challenge, participants were presented …
On the surface, workforce management (WFM) can feel like a tough nut to crack. It’s not always well understood because while it performs the imperative labor management functions, agents and supervisors only have the insight into a small amount of that functionality. Primarily, only the …
I recently had the opportunity to sit down with Aspect Software User Group Association (ASUGA) board member Ann Swift to discuss her role on the ASUGA board and the benefits of being a part of ASUGA.
Ann is the manager of Workforce Systems for Southwest Airlines. …
72% of customers will pay more for an exceptional customer experience. The problem is few companies have a plan to drive customer loyalty.
There are some easy strategies you can implement to help your customers feel the love. For example, stay out in front …
You know how it goes, we all have so much to do and there never seems to be enough time to get it all done. It’s frustrating. But there are some ways to get some time back, especially when it comes to scheduling, forecasting and …
Have you ever attended a conference and had an agenda crisis? Two sessions you wanted to attend, but you can’t be in two places at the same time. ACE 2019 was four days full of exclusive insights and interactive product sessions. With so much awesome …
There is something utterly satisfying about a schedule. Schedules for our daily lives make us more efficient, help us prioritize, help us become more proficient and most importantly, saves us time, our most valuable resource. In the world of workforce management, those same benefits hold …
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