I recently had the opportunity to sit down with Aspect Software User Group Association (ASUGA) board member Ann Swift to discuss her role on the ASUGA board and the benefits of being a part of ASUGA.
Ann is the manager of Workforce Systems for Southwest Airlines. …
72% of customers will pay more for an exceptional customer experience. The problem is few companies have a plan to drive customer loyalty.
There are some easy strategies you can implement to help your customers feel the love. For example, stay out in front …
You know how it goes, we all have so much to do and there never seems to be enough time to get it all done. It’s frustrating. But there are some ways to get some time back, especially when it comes to scheduling, forecasting and …
Have you ever attended a conference and had an agenda crisis? Two sessions you wanted to attend, but you can’t be in two places at the same time. ACE 2019 was four days full of exclusive insights and interactive product sessions. With so much awesome …
There is something utterly satisfying about a schedule. Schedules for our daily lives make us more efficient, help us prioritize, help us become more proficient and most importantly, saves us time, our most valuable resource. In the world of workforce management, those same benefits hold …
You wanted the best, you got the best! The hottest web series in the world!
If you were at ACE 2019 in Las Vegas you already know the breakout sessions were one of the highlights of the week. If you were unable to attend ACE 2019 …
Last week was truly incredible at the Gartner Symposium | IT Xpo in Orlando. We had some wonderful conversations — A special thanks to everyone who stopped by our booth, attended our speaking session and visited with us last week.
The Gartner event is always a …
Customer Experience – noun
cus·tom·er ex·pe·ri·ence | \ ˈkə-stə-mər ik-ˈspir-ē-ən(t)s \
The impression you leave with your customer, resulting in how they think of your brand, across every stage and touchpoint of the customer journey.
It’s been said there are three sides to every story. In a …
Many of our ACE 2019 attendees got first-hand experience with some of the changes within the Aspect Education Services (AES) organization. The Aspect Master Program was a first look at how users can become experts on the solutions they use every day by taking classes …
Don’t “waste away” between Halloween and Thanksgiving. Before the holiday season gets into full swing, join us at LISTEN 2019 at the Margaritaville Beach Resort in Hollywood Beach, Florida November 4-6, 2019.
Cheeseburger in Paradise
We can’t confirm the availability of cheeseburgers, but there will be analysts, …
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