How Important is Contact Center CX?

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Customer Experience – noun

cus·​tom·​er ex·​pe·​ri·​ence | \ ˈkə-stə-mər ik-ˈspir-ē-ən(t)s \

The impression you leave with your customer, resulting in how they think of your brand, across every stage and touchpoint of the customer journey.

It’s been said there are three sides to every story. In a …