Remote Workers are More – Not Less – Engaged


Chris O'Brien, Marketing Communications WriterRemote employeesSome might be surprised to learn that employees who work from home may actually feel more, not less, engaged. A study highlighting this fact was discussed by Scott Edinger for Harvard Business Review in his recent blog, revealing that team members who were not in the same location as their leaders were more engaged and committed – and rated the same leader higher – than team members who were sitting right nearby.

Are you surprised? I’m not.

We’ve talked before about companies that have successfully employed an at-home workforce, even enabling all contact center operations to take place outside of the company’s physical walls. You might be tempted to assume that this is a solution limited to contact center operations. That may have been the case ten years ago, but not so today. And to be honest, technology is finally catching up with the trend.

Offering employees the flexibility to work remotely places more value on their contributions than physical presence.

Whether we realize it or not, technology has already changed the way coworkers collaborate. We laugh about sending an email to a colleague who sits two offices away rather than just getting up and walking over to ask the question. I know you do it. We all do, and it’s not because we’re too lazy to stand up. By using the tools you already have at your fingertips on your desktop (in this case, email), you’re not just saving the handful of minutes it would have cost you to walk over. You save the productivity it costs to stop working, initiate a conversation, ask your question, conclude the visit, and then try and pick up where you’d left off. We may laugh about it, but it’s because we all do it. And we know why.

What unified communications gives us is the power to collaborate more efficiently in ways that are already becoming second nature.

UC applications like Lync equip employees with better collaborative tools, like the immediacy of instant messaging. Just like the email you’d rather send than the small talk you’d rather not have to make, UC equates to more productive time – and productive time is a valuable commodity.

Both remote workers and location workers know the value of productive time. Whether employees are collaborating with a coworker two doors down or two hundred miles away, they intuitively know the most efficient way to reach out and get a question answered.

Read more:

Why Alaska Airlines Agents Field 4.9 Percent More Calls

Top 5 Reasons to Implement (or Avoid) an At-Home Contact Center

The Ultimate in Enabling a Virtual Workforce: Unified Communications and At Home Agents

Chris O'Brien