Conversational Commerce Is Here: What Is Your Business Saying?


Many industry experts have deemed 2016 as the year of conversational commerce (ConvComm), a term first used in early 2015 by Uber’s Chris Messina, which speaks to the intersection of business and social messaging applications like the popular and ubiquitous Facebook Messenger. 

Messaging applications have now …

How we Built Edward, an Artificially Intelligent, SMS Virtual Host for Radisson Blu Edwardian


In late 2015, our Chief Customer Officer, Joe Gagnon, and I, met with the IT Director, and the COO of Radisson Blu Edwardian in London. A long-term customer of Aspect’s, we were there to share what we have been so diligently working on over the …