Today we officially launched part one of our 2018 Agent Experience Index. The Agent Experience Index looks at customer service agents across all demographics and examines their job satisfaction, engagement, ability to provide great customer experiences, and more. A summary of the data can be found in the infographic below but you can download the full report here: 2018 Aspect Agent Experience Report.
Latest posts by Brittany Kelly (see all)
- Infographic – Gig Economy and Customer Service Agents - July 20, 2018
- Infographic: Inside the Hearts and Heads of Customer Service Agents - June 28, 2018
- See you at the ICMI Contact Center Expo - May 17, 2018