You might have one or two last minute getaways planned but for the most part summer travel is winding down. I’d like you to think back on your recent travel experiences. Were you able to get the assistance you needed on the communication channels you preferred to use? Or did you find yourself having to repeat your requests to multiple people?
We recently surveyed customer service decision makers in the travel and hospitality industry. We discovered that the industry as a whole values customer service but they’ve been slow to adapt to changing consumer communication preferences. Take a look at the infographic for more details on our findings and to see the greatest areas for improvement.
- Customer Service and Chill: Netflix Announces Plans to Raise Prices - January 15, 2019
- The 2018 Aspect Consumer Experience Index: Survey Says, the Evolution of Customer Service Continues - December 6, 2018
- The New Rules for Customer Service - December 4, 2018