Infographic: Are These 4 Customer Experience Nightmares Haunting Your Contact Center?


Forget vampires, werewolves and all the other seasonal spooks. If you’re looking for an extra-scary Halloween costume this year, we recommend dressing up as a sub-par customer experience. From what we’ve seen, no other “monster” is capable of sucking as much life out of your business and your bottom line.

With nearly three-quarters of consumers (72%*) stating that a poor experience would convince them to never do business with that company again, the stakes are alarmingly high. NewVoiceMedia reports that businesses are losing as much as $41 million every year when customers walk away frustrated.**

But look on the fright side… It’s possible to measurably improve customer experience by identifying gaps between service and expectations. The infographic below is a good place to start!


* Aspect Personas Survey, 2014
** NewVoiceMedia: A Nation of Serial Switchers, 2014

Chris O'Brien

Chris is a 15-year creative services veteran, with a background in copywriting, content management and graphic design. She works with the Aspect marketing and product teams developing digital assets (like infographics and ebooks) to help businesses make smart customer contact decisions.