Skip to content
  • Language
    • Deutsch
    • English/IN
    • English/UK
    • English/US
    • Spanish
    • Portuguese
Aspect.com
Aspect.com
Skip to content
  • Language
    • Deutsch
    • English/IN
    • English/UK
    • English/US
    • Spanish
    • Portuguese
Aspect.com
avatar

Super Agent Erica

Aspect's brand ambassador, charged with helping companies create remarkable customer experiences, one interaction at a time.

Infographic: 4 Customer Promises that Start in the Back Office… and How to Keep Them!

Back Office, English/US | September 16, 2015 Super Agent Erica

When you think about improving the customer experience, the back office might not be the first thing that comes to mind. After all, most customer-facing interactions happen in the front office. But without the speed, efficiency and quality of effective back office operations, your front …

Continue Reading »

Emoticons make their way into customer service :-)

Customer Experience, Customer Service, English/US, Social Customer Care | June 5, 2015 Super Agent Erica

One of the first things agents learn in customer service training is to say “My pleasure” instead of “No problem.” Contact centers spend countless hours training agents to communicate in a way that resonates with customers:

Be polite

Be kind

Be helpful

However it might be time add one …

Continue Reading »

INFOGRAPHIC: Six “Super Agent” Customer Service Resolutions for 2015

Customer Experience, English/US, Social Customer Care | December 29, 2014 Super Agent Erica

Hey, it’s Erica! Greetings from the “agent” side of the customer experience!

If you’ve been following me on Twitter or Facebook this past year, you know how much of a blast I’ve had giving shout-outs to my fellow agents and businesses who are going above and …

Continue Reading »

Follow Aspect:

Browse Categories
  • ACE 2020
  • Agent Experience
  • Archive
  • ASUGA
  • Back Office
  • Business Continuity
  • Contact Center Industries
    • Education
    • Financial
    • Government
    • Healthcare
    • Retail
    • Telecom
    • Travel
  • Customer Care
  • Customer Experience
    • Customer Service
    • Omni-Channel
    • Proactive Engagement
    • Social Customer Care
  • Deutsch
  • Education
  • Engagement Analytics
  • English/IN
  • English/UK
  • English/US
  • Innovations/Technology
    • Cloud
    • Contact Center Software
  • Mobile
    • Messaging Apps
    • SMS
  • Omnichannel
  • Portuguese
  • Product Updates
    • Aspect Via
  • Professional Services
  • Self-Service
    • ITR/Chatbots
    • IVR
  • Spanish
  • Uncategorized
  • Unified IP
  • Women in Tech
  • Workforce Optimization
    • Coaching and Training
    • Customer Analytics
    • Performance Management
    • Quality Management
    • Workforce Management

Visit Aspect’s Resource Library!

Find case studies, white papers, reports, and more resources relevant to your industry.

Aspect Blogs Browse Titles

Email Subscription Center

Receive timely and valuable communications from Aspect tailored specifically to your interests.

Aspect Blogs Subscribe

Information Collection and Use





Privacy Policy




Cookie Policy  

Avatars by Sterling Adventures

Aspect Blogs | Aspect.com