Younger shoppers expect improved customer service during promotional periods

It’s no secret that the retail sector has suffered a sustained period of difficulty in recent times, with the highstreet losing some well-known and well-loved brands in 2018 and further brands dramatically downsizing. Alongside this has been uncertainty from consumers and these factors coupled together …


Shoppers see the benefits of self-service, but human interaction remains essential

 

Technology is becoming ever more prevalent in our daily shopping experiences, from in-store computer screens, to chatbots in the online channel. Despite the convenience of these methods however, there remains a strong desire amongst consumers to retain a distinct human element in the customer experience.

This …


PSD2: Lack of clarity from regulators hindering Strong Customer Authentication

PSD2: Lack of clarity from regulators hindering Strong Customer Authentication

As the second Payment Services Directive continues its roll out, regulations making it obligatory for organisations to implement strong customer authentication (SCA) in online payments will come into force on September 19th this year.

Despite being …


Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability

If there is one overriding theme throughout 2017 for Aspect it has been customer engagement. Customer engagement flows through everything we do: from every customer conversation through to every enhancement we make to our products to achieve the ultimate goal of improved customer satisfaction. Customer …


Aspect VIA takes to the road – find out how we’re transforming customer engagement

 

Customer engagement is a rapidly changing sector. It’s no longer just about providing a transactional service that answers any queries and addresses complaints. It’s now a key driver of business growth that engages with individuals on a more personal level, boosts loyalty and turns customers …