It’s been talked about for what seems like an age, but in just a few weeks it’ll finally become a reality: The General Data Protection Regulation (GDPR) comes into effect on 25th May 2018. It will impact any business that holds personal data on customers, …
Stephen Ball
Steve Joined Aspect in December 2015 with responsibility for the Europe & Africa region.
Steve has held leadership roles in Computacenter, EMC, Orange, and most recently as RVP for Hitachi Data Systems, where he was responsible for leading HDS regional restructure and Transformation, succeeding in driving growth and market share.
Steve is passionate about delivering world class Customer Service, Technology and hiring and developing great people. He believes how you engage with your customer defines the success of any business, with the client demanding ease of interaction, when they want it and how they want it.
With a simple view that focusses on these three areas, Aspect is ideally positioned to accelerate its growth and Market share. Steve is working with the EA leadership team to create a plan and vision for Aspect EA that underpins the competitive advantage that the Aspect suite of software provides to its clients.
Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability
If there is one overriding theme throughout 2017 for Aspect it has been customer engagement. Customer engagement flows through everything we do: from every customer conversation through to every enhancement we make to our products to achieve the ultimate goal of improved customer satisfaction. Customer …
Aspect VIA takes to the road – find out how we’re transforming customer engagement
Customer engagement is a rapidly changing sector. It’s no longer just about providing a transactional service that answers any queries and addresses complaints. It’s now a key driver of business growth that engages with individuals on a more personal level, boosts loyalty and turns customers …
Limitless customer engagement – the impact of a more digital world
The business landscape is changing rapidly. Like it or not, digital transformation is something that will impact on every company, so it’s vital that firms understand what impact this will have on their operations – and in particular, how they engage with customers in an …
Customer engagement in the digital age – breaking free from limitations
Today’s digitally-focused environment has drastically changed customer expectations when they’re getting in touch with a business. In a landscape where they’ve got a world of information at their fingertips whenever and wherever they want, old ways of engaging with customers will no longer be adequate.
Companies …
The customer engagement centre – service without boundaries
When it comes to customer service, the traditional contact centre has undergone a significant revolution in the last few years. From being synonymous with a traditional call centre with banks of phone operators, today’s solutions support a much wider range of channels to ensure customers …
Trust in the cloud on the rise
By now, any IT manager should be well aware of the benefits of cloud computing. When it comes to boosting efficiency, cutting costs and improving flexibility, the advantages of a cloud-based system are hard to ignore.
But even with these great features, getting buy-in from others …
5 key financial service customer trends for 2017 you need to be aware of
The banking world is changing fast. With the era of open banking upon us and a growing number of ‘challenger banks’ and fintech providers emerging to shake up the established order, traditional financial services firms will need to take a close look at how they …
4 things to think about when developing a self-service solution
These days, consumers don’t always want to spend time chatting to an agent when they have a relatively straightforward issue to be solved. Although phone channels remain an indispensable part of any contact centre’s strategy, there are times when it’s faster and easier to let …
3 key tools to help improve your customer’s journey
There are few things more annoying to any consumer than being forced to wait. Whether it’s a train that fails to show up or a retail store with only one open checkout serving everyone, standing in line may be a traditional British pastime, but that …