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Sarah Quennell

Sarah is responsible for the EA regional Marketing strategy and demand generation programme. Sarah has over 15 years of B2B Marketing experience, delivering profitable solutions to drive sales, attract and maintain customers and partners and build a solid corporate brand. Sarah has worked for several large technology organisations, including Dell and ILOG (now IBM) and most recently, Microsoft. During her 3.5 years at Microsoft, she held the position of Marketing Communications Manager. For 2 years Sarah worked delivering the marketing vision for the Partner network across the UK. Engaging with the VAR’s, the System Integrators and the Resellers. During her last 18 months at Microsoft, Sarah was responsible for launching Windows 7 for Business and Education.

The evolution of self-service technologies and the customer experience 

Contact Center Industries, Customer Experience, English/UK, Self-Service | June 20, 2018 Sarah Quennell

The evolution of customer self-service

The way we shop, chat with our friends, read books, watch films, order food and hail a cab has completely changed over the last ten years. The modern consumer is now comfortable interacting with a company using multiple digital devices and …

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How far can AI go in customer service?

Customer Experience, English/UK, Innovations/Technology, ITR/Chatbots, Self-Service | June 15, 2018 Sarah Quennell

Last week, Google held its annual developer conference, announcing a host of new software plans. With almost every aspect including artificial intelligence (AI), the search company proved its commitment to becoming the world’s biggest AI company, but according to the Financial Times, it also offered …

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Cloud is key for the future of contact centres

Cloud, Contact Center Industries, Customer Experience, English/UK | May 31, 2018 Sarah Quennell

Every business knows great customer service is important, but with a growing reliance on digital communications and online services, organisations need to have an effective engagement platform in place that can cope with high volumes of requests, actions and tasks.

Here at Aspect, we help businesses …

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We’re a winner! Aspect Verify™ gets top prize in Security Solution of the Year category at UK Cloud Awards

Cloud, Customer Experience, English/UK, Innovations/Technology | May 18, 2018 Sarah Quennell

Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! This award is a fantastic endorsement of the innovative nature and consistently excellent performance of Verify, and is recognition of …

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We’re in the running for three cloud awards!

Cloud, Contact Center Industries, English/UK, Innovations/Technology, ITR/Chatbots | May 10, 2018 Sarah Quennell

 

We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards!

This year’s ceremony is reported to be …

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Aspect Software brings the human element to AI in the contact centre at Call & Contact Centre Expo 2018

Contact Center Industries, Customer Experience, English/UK, Innovations/Technology | March 20, 2018 Sarah Quennell

Visit us at: The VIP Lounge, Stand 2400, 21st & 22nd March 2018, ExCeL, London

All systems go at Aspect Europe HQ this week as we gear up for Call & Contact Centre Expo 2018, which starts tomorrow! The science of human language and understanding and …

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What should contact centre managers focus on at the start of the new year?

Back Office, Contact Center Industries, English/UK, Self-Service, Workforce Optimization | January 11, 2017 Sarah Quennell

 

So you’ve just come back from what may have been a few days or a week off over the holiday period. You’re refreshed and ready to start the new business year. So what is it you need to be thinking about when you first get …

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Are you dreaming of a social Christmas?

Customer Experience, English/UK | December 13, 2016 Sarah Quennell

 

We all know how hectic a time Christmas can be for contact centres, particularly those in sectors such as retail. With so many people chasing down orders or seeking help with their new gifts, contact centre pros will have to brace themselves for a huge …

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How to recover from a computer error

English/UK | November 17, 2016 Sarah Quennell

Computer algorithm problems have recently made the news in a big way. A few weeks ago, the pound suffered a six per cent loss in value against the American dollar – seemingly the result of a computer error that occurred after French president Francois Hollande …

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The robots are coming – or are they?

Customer Service, English/UK, Self-Service | October 18, 2016 Sarah Quennell

Whenever people get asked to come up with their vision of the future, a few themes crop up again and again. Flying cars, hoverboards (the real kind, not the wheeled, self-righting ones that don’t hover and occasionally burst into flames) and virtual reality are all …

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