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Omer Minkara

Omer Minkara is the Vice President, Principal Analyst at Aberdeen, researching Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center). He has an MBA degree from Babson College, where he participated in the launch of a technology company, creating a customer acquisition and engagement strategy, and developing all the operational and financial forecasts for the enterprise.

Ensure Business Continuity in Your Contact Center: Five Building Blocks

Business Continuity, English/US, Uncategorized | June 4, 2020 Omer Minkara

‘The art of knowing is knowing what to ignore’ was once said by the prolific poet, Rumi. That applies to many things in life and business.

To follow the same path as Rumi — at least in a business sense — contact center leaders must have …

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