Julie-Anne has many years' experience working as a Workforce Optimisation consultant around the world having begun her career with TCS/Aspect back in the UK. She has extensive knowledge in implementing best practice Workforce Optimisation particularly in the areas of Workforce Management and has coached and trained many WFO professionals around the world. In her spare time, Julie-Anne is a cyclist. In 2019 she rode every stage of the Tour de France a day ahead of the professional men, as part of a team called the InternationElles.