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Julie-Anne Hazlett

Julie-Anne has many years' experience working as a Workforce Optimisation consultant around the world having begun her career with TCS/Aspect back in the UK. She has extensive knowledge in implementing best practice Workforce Optimisation particularly in the areas of Workforce Management and has coached and trained many WFO professionals around the world. In her spare time, Julie-Anne is a cyclist. In 2019 she rode every stage of the Tour de France a day ahead of the professional men, as part of a team called the InternationElles.

Workforce Planning When There’s a Global Pandemic

Business Continuity, English/US, Workforce Optimization | April 29, 2020 Julie-Anne Hazlett

Aspect partner, Call Design, shares insight regarding how to get the most out of your WFM solution as agents work from home during this global pandemic.

COVID-19 has created an urgent need for most organisations to rapidly implement work from home solutions for their staff. …

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