I recently had the opportunity to sit down with Aspect Software User Group Association (ASUGA) board member Ann Swift to discuss her role on the ASUGA board and the benefits of being a part of ASUGA.
Ann is the manager of Workforce Systems for Southwest Airlines. …
DID WE MENTION, ACE EUROPE 2019 IS AT THE CORINTHIA HOTEL?
From time to time I am reminded how lucky I am to work in marketing, and I’m not going to mince words – I love a good menu tasting. When I heard that my visit …
ACE is never complete without the ACE Awards and 2019 did not disappoint. To add to the celebration at our closing ceremony we added Mimosas and Bloody Marys and tons of FUN! Congratulations to our winners and thank you for sharing your inspiring stories with …
Our ACE 2019 sponsors and exhibitors play a key role in supporting our annual ACE conference and our community!
ACE is our biggest user event of the year bringing together executives, end users, supervisors, developers and analysts from across the call center, customer experience and workforce …
Okay, if I can’t be her, then I want her to keynote ACE 2019 – and guess what, SHE IS! I’ll admit that I have been a long-time fan of Jeanne and her podcast series The Human Duct Tape Show, but throughout our keynote evaluation process, …
Recently I was asked to speak at the St Louis Women In Tech Exchange – A community for any woman in technology looking for a tribe to share, empower, energize, and support. This group is spearheaded by Ladan Kamfar, Digital Collaboration Lead with Monsanto Company. …
This year’s ACE Women In Technology (WIT) luncheon did not disappoint. Our panel included an amazing group of women from a variety of industries, responsibilities, and years of experience. To top it all off, we were fortunate to have Shelia McGee-Smith, McGee-Smith Analytics as our …
Last Thursday on International Women’s Day I attended the Washington University’s Olin Business Schools – St. Louis Leadership Perspective | The “She” Suite: Celebrate International Women’s Day with Women in the C-Suite and in Leading Roles. While there I was reminded, once again, just how …
Last Thursday I attended the #TedxStLouisWomen event with several of my Aspect #WIT colleagues and 3,000+ others across the St. Louis region. I knew the day would be full of amazing stories, but what I didn’t know was how it would change me. The theme …
It feels like just yesterday we were standing on stage in Orlando announcing the 1st annual Aspect Contact Center Benchmark (if you missed it here’s the press release). We are now 5 months into our 2nd year of collecting data from our customers and prospects …
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