The Way to A Customer’s Heart is Through Obsession [CASE STUDY]

Originally published April 17, 2014 on Business2Community by Chris Koziol

App-crazy consumers are very adept at managing several communication modes at one time. Whether it’s on the web or on the phone, texting or talking, people today are immersed in data and have grown to expect …


Delivering Omni-Channel Customer Experiences

Customer Loyalty? Customer Advocacy? Net Promoter? All relevant approaches that are directly linked to improving the customer experience. How does an organization drive these results in the burgeoning age of mobile communications and the reality of the “persistent conversation” – when always-on consumers demand unprecedented …


Happy to Say That We’ve Got our Head in the Cloud

We’ve talked for some time at Aspect about transforming our relationships with our customers to that of trusted advisors; business partners with the common goal of providing exceptional experiences for end customers. If you are a current customer, I hope this has been evident in the interactions …