Leading the pack with cloud contact center technology adoption and business best-practices is paying off in a number of big ways, according to recent research from Aberdeen.
Higher scores in key metrics – from total revenue to customer retention to agent productivity – show the influence that a smart, forward-thinking, “maverick” approach to cloud adoption can have on a business. It should come as no surprise that savvy users of any technology enjoy the greatest rewards, and the cloud is no exception. Those who are not afraid to forge new paths tend to see far superior results in contrast to their slow-to-adapt peers.
Are you a cloud contact center maverick? Take a look at the infographic below to find out!
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