Chatbots, Continuity, and a Helping Hand


Aspect’s acquisition of Voxeo several years ago was largely motivated by the success and innovation of their long-standing “design once, deploy anywhere” concept that gives customers the freedom to add voice and text self-service channels with minimal effort. Combine that with Aspect’s history of delivering …

Direct Marketing Company Pivots to the Cloud for More Agile Customer Service


Market changes were impacting the customer service operations division at ResourceOne, a direct marketing company. After much research, ResourceOne came to the conclusion that pivoting their business operations to the cloud would make it possible for them to deliver more agile customer service and to …