Customer Case Study: Pharos Innovations Makes Inroads in Preventing Readmission

Patients operate under the assumption that healthcare providers will give them the best possible care available. However, requirements under the Affordable Care Act (ACA) are elevating expectations for better patient experiences as well. Under the ACA, healthcare providers are incentivized to move from a fee-for-service …


New Possibilities for Contact Centers with the Cloud

Modernized cloud contact centers provide more value for businesses than the tried and true benefits we frequently hear about: scalability, disaster recovery, etc.

They enable new and exciting capabilities.  For example, have you ever been frustrated trying to troubleshoot an issue with a customer service representative …