Aspect Workforce Management Takes to the Cloud

Aspect is taking to the cloud again, and this time they’re taking their 40-year legacy of contact center workforce management with them.  With the availability of Aspect Essential and Aspect Via Enterprise cloud-based customer engagement platforms, Aspect is making Via Workforce Management (WFM) available as …


At-Home Agent Movement: Challenges and Opportunities in 2013

The idea of having customer service representatives work from home rather than in the brick-and-mortar contact center is not a new idea, but it is one that is beginning to gain traction in the U.S. contact center industry. The idea of the at-home agent first …