The New Patient Advocate in the Back Office: Workforce Management

During the throes of day to day operations, nurses, medical secretaries and physicians are often facilitating communication between physicians and patients. Patients call daily with triage questions, inquiries about medical instructions, updates on changes in conditions, and to receive test results.  Patient calls are typically categorized …


Spotlighting the Benefits of Adopting Centralization to Alleviate Provider Fear

Advances in information technology software and telephony systems have led to a transformation in how hospital systems deliver patient care and increase patient satisfaction. Similar to many other industries, changes in healthcare can trigger fear in patients, front-end staff, and clinical providers. Change …


Improving Patient Experience is a Hard Pill for Healthcare to Swallow

Healthcare has been hit hard by policy, technology and regulatory changes.  Compounding these industry upheavals, patient expectations have grown exponentially – and, for the most part, have not been met by current healthcare practices, especially when it comes to effective communication with various patient populations.

Healthcare …