Last week we kicked off our customer engagement center capabilities series and today we are diving into one of the core capabilities of our CEC: Self-Service. Customer service is what sets good companies apart from great companies. It takes 12 positive customer service experiences just …
Brittany Kelly
And the winners are…
Earlier this month, Aspect hosted their third annual customer event, ACE. Nearly 800 industry visionaries and product experts came together over three and a half days to collaborate, discover and network on issues and solutions affecting customer service delivery.
The theme of this year’s event was …
Is a Chatbot Your Next Summer Intern?
Interns are an easy way for companies to bring on extra help during their busiest seasons as well as offer a “try-before-you-buy” opportunity where organizations can evaluate the potential for future full-time hires. However, this can also come with setbacks since a learning curve is …