/a>
If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out).
In addition to amazing insight in our general sessions, the networking opportunities, the lobster tails—seriously, there were lobster tails—we had a new addition for breakout sessions.
Debuting …
Another ACE is upon us! One of the things we love best about our annual conference is the chance to speak with our customers; learning about how you’re using our products, the stories of your successes—and what we can do to help you succeed, if …
The latest edition of the Cricket World Cup – the showpiece event of this most English of sports – is now approaching its conclusion. Swashbuckling starts, tense finishes and knife-edge contests have been the order of the day, with the semi-finals and final still …
Yogi Berra não sabia muito sobre contact centers, mas parece que ele teve uma grande visão da primeira fase do processo de planejamento da força de trabalho quando disse: “É difícil fazer previsões, especialmente sobre o futuro.” O fato é que o complexo processo de …
Yogi Berra no sabía mucho sobre centros de contacto, pero parece haber tenido una gran visión de la primera fase del proceso de planificación de la fuerza de trabajo al haber dicho que: “Es difícil hacer predicciones, especialmente sobre el futuro”. Lo cierto …
It goes without saying that sickness is a burden on any business. If for whatever reason your levels of absence due to sickness are high, you’re constantly under the cosh as a business, scratching around to find people to cover shifts and minimise overall …
The evolution of the customer service experience has seen the advent of a host of new ways for customers to interact with a business, with technology such as chatbots and automated self-service options becoming increasingly prevalent. While this transformation is proving to be instrumental in …
The G2 Crowd results are in: Aspect has the highest customer satisfaction rating of all leading WFM solutions.
The growth and popularity of crowd-sourced customer review and recommendations sites such as Yelp and TripAdvisor are where consumers go for authentic, unbiased, user-driven information about products and …
Millennials were born between 1976 and 2001. They are very different from their doting baby boomer parents. Millennials are tech savvy, skilled at multitasking, great at working in teams, and eager to please. They are also accustomed to being pampered both at home and at …
Mit der zunehmenden Verbreitung und stetigen Verbesserung von Self-Service Anwendungen lassen sich einfachere und wiederkehrende Aufgaben automatisiert erledigen. Das wiederum bedeutet, dass die Anfragen, mit denen Kunden sich an die menschlichen Mitarbeiter wenden, komplexer sind, so dass von den Mitarbeitern im Kundenservice insgesamt ein höheres …
Aspect Blogs | Aspect.com
