Explore Workforce Optimization Technologies that are Revolutionizing Business


Did you know that StarTek—a leading business process outsourcer—improved their agent ratios from 1-75 to 1-130 by leveraging a centralized workforce management team and technologies?

Likewise, Sykes Enterprises implemented workforce optimization tools and processes that helped them raise employee productivity, business process efficiency and overall profitability.

New …

Diapers and Dialers: What Contact Centers Can Learn from Target’s Pregnancy Predictions


Last week, Mitch Wagner, editor in Chief at The CMO Site put out a blog post on how Target Knows You’re Pregnant Before the Stork Does that I thought had some interesting relevancies to the contact center space. Not on pregnancy predictability of course, but …