ACE Europe 2019 is here and is set to be our most insightful installment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation, interaction management and …
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Workforce Optimization
ACE 2019 Recap: Aspect Master Program
If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out).
In addition to amazing insight in our general sessions, the networking opportunities, the lobster tails—seriously, there were lobster tails—we had a new addition for breakout sessions.
Debuting …
Meet the Coach at ACE 2019
Another ACE is upon us! One of the things we love best about our annual conference is the chance to speak with our customers; learning about how you’re using our products, the stories of your successes—and what we can do to help you succeed, if …
Hitting your CX for six this summer
The latest edition of the Cricket World Cup – the showpiece event of this most English of sports – is now approaching its conclusion. Swashbuckling starts, tense finishes and knife-edge contests have been the order of the day, with the semi-finals and final still …
O baseball e o mito da precisão ao se prever a força de trabalho
Yogi Berra não sabia muito sobre contact centers, mas parece que ele teve uma grande visão da primeira fase do processo de planejamento da força de trabalho quando disse: “É difícil fazer previsões, especialmente sobre o futuro.” O fato é que o complexo processo de …
El béisbol y el mito de la precisión en los pronósticos de WFM
Yogi Berra no sabía mucho sobre centros de contacto, pero parece haber tenido una gran visión de la primera fase del proceso de planificación de la fuerza de trabajo al haber dicho que: “Es difícil hacer predicciones, especialmente sobre el futuro”. Lo cierto …
Gana el Trono de Hierro en CX
Que vengan todas las banderas; el invierno ha llegado.
La temporada final de Game of Thrones ha llegado y se perfila como el estreno televisivo más esperado de todos los tiempos. Se pelearán grandes batallas, se derramará sangre y, Dios no lo permita, tendremos que despedirnos …
Ganhando o trono de ferro da experiência do cliente
Ganhando o trono de ferro da experiência do cliente
Convoque seu exército, o inverno chegou. A última temporada de Game of Thrones começou e tem sido considerada a estreia de televisão mais esperada de todos os tempos. Grandes batalhas estão sendo travadas, sangue será derramado e …
Mayday, mayday: Coping with an influx in your customer interactions
This weekend marks another bank holiday in the UK, and with the warmer months settling in, you will no doubt begin to experience influxes in customers – both physically and online – as millions of people switch off from work and become more focused on …
Winning the CX Iron Throne
Winning the CX Iron Throne
Call the banners; winter is here. The final season of Game of Thrones is upon us, and it’s shaping up to be the most wildly anticipated television premiere of all time. Great battles will be fought, blood will be shed and, …