Flexible scheduling: A triple-win for businesses and their employees

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Flexible working has become a fixture of the professional world. Flexible and short-term working arrangements have proven popular amongst staff in many industries, and shift scheduling has moved on from a ‘top down’ command-type arrangement into a two-way conversation between managers and employees.

The emerging generation …

Future success reliant on cloud-based workforce management software

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Cloud technology for implementing and administering workforce management (WFM) technology is becoming increasingly important to businesses that are under pressure to maximise workplace productivity, reduce expenditure and improve their bottom line.

In our current economic climate of uncertainty and instability, all processes need to be managed …

Mitarbeiter im Fokus: Trends in Workforce Optimization Software

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Eine mitarbeiterorientierte Ausgestaltung des Contact Center Arbeitsplatzes wird immer wichtiger. Denn zufriedene Mitarbeiter sind der Schlüssel für zufriedene Kunden und Mitarbeiterzufriedenheit und Transparenz sind wichtige Bausteine, um eine kostenintensive, hohe Fluktuation zu vermeiden.

Hierbei spielen auch die folgenden drei Trends eine wichtige Rolle:

> Selbstverwaltung / Self-Service …

Merry Christmas and a Happy New Year!

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As we close out another successful year, we wanted to reflect on some of our achievements and our customers’ achievements throughout 2018 – a year that saw exciting new updates and implementations.

This year, we’ve brought a number of new customers onboard and worked on some …

Younger shoppers expect improved customer service during promotional periods

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It’s no secret that the retail sector has suffered a sustained period of difficulty in recent times, with the highstreet losing some well-known and well-loved brands in 2018 and further brands dramatically downsizing. Alongside this has been uncertainty from consumers and these factors coupled together …

Winning the human battle needs closer attention than the technology battle

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The evolution of the customer service experience has seen the advent of a host of new ways for customers to interact with a business, with technology such as chatbots and automated self-service options becoming increasingly prevalent. While this transformation is proving to be instrumental in …