Maybe your organization has long experience with employees: agents and managers and management working from home. maybe your organization has been keeping work at home at arm’s length, fearing to “let the genie out of the bottle,” worried about the risk of changed employee expectations, …
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Workforce Optimization
Level Up | WFO User Group
Users of Aspect® Workforce Management™ know that our workforce optimization solutions increase productivity for agents while enhancing their work lives—from flexible scheduling to easily managing their schedules via smartphone.
With so much to offer, are you truly using your WFM solution to the fullest? Here’s …
Optimizing Your Workforce with WFM
When efficiency is your focus, many organizations implement strategies with the assumption that workforce management (WFM) should be entirely separate from customer-focused considerations. In fact, the customer experience is impacted not only by the front lines of your contact center workforce but by individuals at …
Motivate and Engage Agents with Gamification
At the beginning of November, I purchased an indoor rowing machine. About a week after I bought it, I learned that rowing manufacturer offered an online logbook to track meters rowed and there was a challenge starting soon. For the Holiday Challenge, participants were presented …
Workforce Management: It’s More Than You Think
On the surface, workforce management (WFM) can feel like a tough nut to crack. It’s not always well understood because while it performs the imperative labor management functions, agents and supervisors only have the insight into a small amount of that functionality. Primarily, only the …
Future success reliant on cloud-based workforce management software
Cloud technology for implementing and administering workforce management (WFM) technology is becoming increasingly important to businesses that are under pressure to maximise workplace productivity, reduce expenditure and improve their bottom line.
In our current economic climate of uncertainty and instability, all processes need to be managed …
Infographic: 5 Time-Intensive Tasks Your Workforce Management Software Should be Doing for You
You know how it goes, we all have so much to do and there never seems to be enough time to get it all done. It’s frustrating. But there are some ways to get some time back, especially when it comes to scheduling, forecasting and …
Scheduling for the Modern Contact Center: The Secret is WFM
There is something utterly satisfying about a schedule. Schedules for our daily lives make us more efficient, help us prioritize, help us become more proficient and most importantly, saves us time, our most valuable resource. In the world of workforce management, those same benefits hold …
Aspect apresenta ferramentas para a força de trabalho e Experiência do Consumidor CX no CMS 2019
Aspect apresenta ferramentas para a força de trabalho e Experiência do Consumidor CX no CMS 2019
Em parceria com a Resolutte, gigante americana de software apresenta ferramenta para a indústria do atendimento ao consumidor e novas formas de colaboração, interação e networking
São Paulo, 14 de outubro …
Infographic: 3 Key Benefits of Speech Analytics
There is no doubt contact centers are a big investment. Getting the most out of the investment can be a challenge. But there are tools available that can help getting the biggest bang for your buck – like a savings of $69,000 per 100,000 calls!
Check …