We’ve all either experienced first-hand or have heard a story about a frustrating IVR experience. Now more than ever customers expect to connect on the communication channel they prefer, when it’s convenient for them.
Based on customer expectations, it comes as no surprise that digital self-service concepts like omni-channel, mobile, chatbots and AI have gotten a lot of buzz lately. Companies are taking notice, but, before jumping in head first, they need to ensure the features and functions their customers want are built on a solid foundation.
That solid foundation is a modern IVR that offers flexibility to add functionality like context continuity, caller intent prediction and adaptive intelligence.
On Tuesday, March 21st at 4:00 PM EDT, join Tobias Goebel, Director of Emerging Technologies, for a webcast to learn what steps you can take to make enhancements to your existing IVR to improve IVR effectiveness.
Don’t miss out! Register today!
Latest posts by Maddy Hubbard (see all)
- Chatbots: Creating a Better Experience? It’s a Piece of Cake - June 1, 2018
- Meeting the Expectations of the Next Generation of Employees - May 29, 2018
- Improve Your IVR, Improve the Customer Experience - April 17, 2018