Webcast – Modern IVR: Build a Solid Foundation for the Customer Journey


We’ve all either experienced first-hand or have heard a story about a frustrating IVR experience. Now more than ever customers expect to connect on the communication channel they prefer, when it’s convenient for them. crm-xchange-logo (1)

Based on customer expectations, it comes as no surprise that digital self-service concepts like omni-channel, mobile, chatbots and AI have gotten a lot of buzz lately. Companies are taking notice, but, before jumping in head first, they need to ensure the features and functions their customers want are built on a solid foundation.

That solid foundation is a modern IVR that offers flexibility to add functionality like context continuity, caller intent prediction and adaptive intelligence.

On Tuesday, March 21st at 4:00 PM EDT, join Tobias Goebel, Director of Emerging Technologies, for a webcast to learn what steps you can take to make enhancements to your existing IVR to improve IVR effectiveness.

Don’t miss out! Register today!