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Deliver Personalized Care Across Channels: Join us at Customer Contact West: A Frost & Sullivan Executive MindXchange

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Fall is in the air.  That means it’s time for apple picking, pumpkin carving and the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange, October 27 – 30, 2019 in Huntington Beach, California.  We’re excited about participating in these action-packed few days.

In …

eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

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Can you turn business insights into reduced operating costs?

Yes!

Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment.

This creates a positive impact to your bottom line, including:

Reduced Quality Management Costs

Contact centers lack the time and manpower to evaluate a statistically …