The Unvarnished Truth About Aspect WFM

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As much as businesses rely on the internet for marketing, brand awareness and e-commerce, it can make or break a business’s reputation overnight, especially when it comes to online reviews. For example, 85% of consumers trust online reviews as much as personal recommendations, but fake reviews posted by people with ulterior motives are becoming more pervasive. In fact, 79% of consumers have read a fake review in the last year and a harrowing 84% worry that they cannot always spot them.  This confusing world of dubious information has created a crying need for objective truth that’s being filled by websites like G2 Crowd, a peer-to-peer business software review platform that aggregates software reviews from users and validates the authenticity of the reviewer.

G2 Crowd gives consumers the opportunity to research and compare business software, while creating peace of mind that the review is truly from someone who has used the software. The company also distributes regular grids scoring products and vendors based on reviews gathered from their community as well as aggregated data. Using a unique algorithm G2 Crowd can calculate:

(1) Market Presence, which is a measure of market share, vendor size and social impact and

(2) Customer Satisfaction based on scores from real user reviews.

It’s as close to truly objective as you can get.

In the G2 Crowd Grid for Contact Center Workforce, Aspect Workforce Management software scores in the much-coveted Leadership Quadrant.  In fact, it’s the only WFM software offering to achieve this noteworthy distinction.

 

G2 Crowd has revealed the unvarnished truth about Aspect Workforce Management.  In their G2 Crowd Grid for Contact Center Workforce, Aspect WFM software scores in the much-coveted Leadership Quadrant.  In fact, it’s the only WFM software offering to achieve this noteworthy distinction.  The G2 Crowd Grid is an informative portrayal that maps two important dimensions: (1) Market Presence, which is a measure of market share, vendor size and social impact and (2) Customer Satisfaction based on scores from real user reviews.  It’s as close to truly objective as you can get.

The Aspect Workforce Management listing on G2 Crowd includes feedback from verified customers. Here’s what Aspect customers are saying about Aspect WFM:

  • “It’s amazing”
  • “It’s a must for any call center workforce”
  • “Very helpful and easy to navigate”
  • “Great software”
  • “It is very user friendly”
  • “Aspect’s functionality is competitive and comprehensive and the user interface is very intuitive.”

You can browse over 90 different customer reviews here.  And beyond G2 Crowd, Aspect WFM has high rankings on other review sites as well.

For more information about Aspect WFM, visit our website, and if you would like a demo, send us an email at contact@aspect.com.

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Mike Bourke, SVP & GM Workforce Optimization

Mike Bourke is Aspect’s Senior Vice President and General Manager of Workforce Optimization. Mike is responsible for charting the strategic direction, and continuing the momentum of Aspect’s global workforce optimization suite and continuing the solution’s availability in the Aspect Cloud.
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