It’s safe to say that the World Cup creates a sense of excitement across the nation, with brands all over the world looking to cash in on the action, using it as a way of promoting particular products or offers. Similarly, it provides an opportunity …
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Natural language processing and the pursuit of excellent customer self-service
With convenience being king for consumers in the omni-channel world that we live in, the appetite for automated customer self-service is greater than ever before. Many businesses have taken steps to make this a reality using tech such as text-based chatbots, but making self-service a …
The evolution of self-service technologies and the customer experience
The evolution of customer self-service
The way we shop, chat with our friends, read books, watch films, order food and hail a cab has completely changed over the last ten years. The modern consumer is now comfortable interacting with a company using multiple digital devices and …
Customer Lidl UK wins Best Consumer Chatbot at the 2018 CogX awards!
We’re thrilled to announce that earlier this week, customer Lidl UK won the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. The awards, which celebrate the year’s most innovative and influential contributors to artificial intelligence (AI) awarded Margot the winebot as the …
How far can AI go in customer service?
Last week, Google held its annual developer conference, announcing a host of new software plans. With almost every aspect including artificial intelligence (AI), the search company proved its commitment to becoming the world’s biggest AI company, but according to the Financial Times, it also offered …
Are digital communication channels calling for the end of the phone?
The telephone has been a staple element of contact centres since their existence began and remains a key communication channel for almost all organisations. But are we now seeing this channel die out in favour of perhaps easier, digital channels?
We recently conducted some research (the …
Cloud is key for the future of contact centres
Every business knows great customer service is important, but with a growing reliance on digital communications and online services, organisations need to have an effective engagement platform in place that can cope with high volumes of requests, actions and tasks.
Here at Aspect, we help businesses …
We’re a winner! Aspect Verify™ gets top prize in Security Solution of the Year category at UK Cloud Awards
Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! This award is a fantastic endorsement of the innovative nature and consistently excellent performance of Verify, and is recognition of …
We’re in the running for three cloud awards!
We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards!
This year’s ceremony is reported to be …
One month to go: is your contact centre ready for GDPR yet?
It’s been talked about for what seems like an age, but in just a few weeks it’ll finally become a reality: The General Data Protection Regulation (GDPR) comes into effect on 25th May 2018. It will impact any business that holds personal data on customers, …