Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! This award is a fantastic endorsement of the innovative nature and consistently excellent performance of Verify, and is recognition of …
English/UK
We’re in the running for three cloud awards!
We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards!
This year’s ceremony is reported to be …
One month to go: is your contact centre ready for GDPR yet?
It’s been talked about for what seems like an age, but in just a few weeks it’ll finally become a reality: The General Data Protection Regulation (GDPR) comes into effect on 25th May 2018. It will impact any business that holds personal data on customers, …
Aspect joins forces with CallMiner for Engagement Analytics Lunch on Thursday 19th April
As part of our ongoing collaboration with CallMiner, we’re eagerly anticipating the Engagement Analytics Lunch we’ll be holding at the new Aspect offices on 19th April!
When it comes to customer engagement, modern businesses face a real need for speed and efficiency. Customers have come to …
Aspect Software brings the human element to AI in the contact centre at Call & Contact Centre Expo 2018
Visit us at: The VIP Lounge, Stand 2400, 21st & 22nd March 2018, ExCeL, London
All systems go at Aspect Europe HQ this week as we gear up for Call & Contact Centre Expo 2018, which starts tomorrow! The science of human language and understanding and …
New Ways to Customer Acquisition and Retention in the Contact Centre
With choice comes demand. Consumers in many industries now change vendors more quickly than in the past, which makes a great customer experience more important than ever. New ways for attracting and retaining customers need to be explored, and most …
How We Built the Wine Bot Margot for Lidl
It was mid-July 2017 when I got an email from a sales colleague about a potential chatbot opportunity with a short window to respond. The prospective customer was the UK branch of supermarket chain Lidl. The Lidl digital marketing director and his team had already …
Why are customers willing to pay more for a better experience?
Today’s data driven economy means that making purchases is no longer as simple as ‘shopping around’ for the best features, the best price or even the most convenient buy. Regardless of whether we’re buying in-store or online (from clothing to a new energy provider), consumers …
Share and share alike: why user groups and collaboration work
For many organisations, speaking with competitors in your industry about their internal processes may seem counter-productive. Like any business, there are innumerable clever and strategic ways in which your department or company has been able to make cost savings, increase productivity and create operational efficiencies …
I feel the need, the need for speech (analytics)
As Shakespeare said in As You Like It: “All the world’s a stage, and all the men and women merely players”. While professional Hollywood actors win acclaim and awards for their skills, including subtle changes in speech, tone and facial expressions in order to convey …