There is no doubt, COVID-19 has created technological customer engagement challenges with regards to collections. The pandemic has impacted consumers’ ability to pay. Coupled with the vulnerability of organisations’ ability to meet compliance requirements using technology for collections activities. Consider payment methods and the power …
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COVID-19: Maintaining Business Continuity and the Safety of All Around Us
The global spread of the COVID-19 coronavirus is a developing situation that we are watching closely and reacting to on a daily and sometimes hourly basis, both as an organization and on a personal level. The impact of this virus is being felt by all …
A Message from Aspect’s CEO on COVID-19
Contact Center Community –
I have always believed it is important to deliver the right message at the right time. The COVID-19 pandemic is challenging many of our conventions every day. What it will never change is that most people sincerely want to help other people. …
Level Up | WFO User Group
Users of Aspect® Workforce Management™ know that our workforce optimization solutions increase productivity for agents while enhancing their work lives—from flexible scheduling to easily managing their schedules via smartphone.
With so much to offer, are you truly using your WFM solution to the fullest? Here’s …
Future success reliant on cloud-based workforce management software
Cloud technology for implementing and administering workforce management (WFM) technology is becoming increasingly important to businesses that are under pressure to maximise workplace productivity, reduce expenditure and improve their bottom line.
In our current economic climate of uncertainty and instability, all processes need to be managed …
Join us for ACE Europe 2019
DID WE MENTION, ACE EUROPE 2019 IS AT THE CORINTHIA HOTEL?
From time to time I am reminded how lucky I am to work in marketing, and I’m not going to mince words – I love a good menu tasting. When I heard that my visit …
Join us at ACE Europe to discover best practices for delivering greater ROI
ACE Europe 2019 is here and is set to be our most insightful installment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation, interaction management and …
Hitting your CX for six this summer
The latest edition of the Cricket World Cup – the showpiece event of this most English of sports – is now approaching its conclusion. Swashbuckling starts, tense finishes and knife-edge contests have been the order of the day, with the semi-finals and final still …
The power of personalisation in customer experience
It’s no secret that customer experience has been rapidly evolving in recent years, with consumer habits and demands changing daily and new communication channels opening continuously.
When looking at this current landscape, it can be difficult for organisations to keep pace with the change, in …
Mayday, mayday: Coping with an influx in your customer interactions
This weekend marks another bank holiday in the UK, and with the warmer months settling in, you will no doubt begin to experience influxes in customers – both physically and online – as millions of people switch off from work and become more focused on …