Top 10 Blogs of 2014 – Innovations, Successes and Emerging Technologies


Throughout the last year, many of the events at Aspect have been captured and chronicled on our blog in the form of new product releases and updates, industry events and interviews (thanks, Erica!), trendspotting, infographics, case studies,  analyst reports, and visionary statements from executive leadership. We hope you’re making us part of your daily routine and keeping up with all our blog has to offer.

With so much activity already underway from our regular mobility, cloud, WebRTC and self-service bloggers, I have a feeling these pages are going to be anything but business as usual in 2015. Stay tuned!

Top 10 Most-Viewed Blogs in 2014:

Three Words that Will Make Your Employees Love You

WhatsApp: Is It What’s Next in Customer Service?

INFOGRAPHIC: How Businesses are Plugging into Cloud Technology

CASE STUDY: The Way to a Customer’s Heart is Through Obsession

ERP, CRM and BPM vs. Business Process Optimization

Customer Experience Takes the Lead Over Productivity

INFOGRAPHIC: Omni-Channel Service Doesn’t Measure Up… And Customers Are Tired of Playing Games

INFOGRAPHIC: Workforce Optimization Tools for Great Customer Experiences

Can I Text Your Contact Center?

Web Chat FAQs: Average Costs vs. Handle Time and Efficiency

Chris O'Brien