Aspect’s Director of Emerging Technologies, Tobias Goebel, explains the importance and impact of Domino’s decision to offer pizza ordering on social media via self-service and utilizing Twitter’s broader direct message capability.
Domino’s CEO Patrick Doyle “It’s the epitome of convenience. We’ve got this down to a 5 second exchange.”
- Customer Service and Chill: Netflix Announces Plans to Raise Prices - January 15, 2019
- The 2018 Aspect Consumer Experience Index: Survey Says, the Evolution of Customer Service Continues - December 6, 2018
- The New Rules for Customer Service - December 4, 2018