The ACE 2016 Recap: Top takeaways, links, photos and more!


Hello! Thank you to everyone who joined us for ACE 2016. We hope you left with new connections, new ideas and new ways to make the most of your Aspect investment.

We covered a lot of content in three short days, so whether you attended the event or not, we’ve prepared a recap for you to reference and share with colleagues. ACE Blog 1

We announced Aspect Via™, the complete Customer Engagement Center in the cloud. Via addresses the shift from siloed contact center products to a comprehensive, all-cloud customer engagement center with centralized administration. The solution provides native interaction management, workforce optimization, IVR and digital self-service capabilities.

Learn more here.

ACE Blog 2We also announced our workforce chatbot, Aspect® Mila™. Mila is an Intelligent Assistant that brings new efficiency to contact center agents, enabling them to take control of their schedules from anywhere using their mobile devices. Learn how here.

Aspect employees, customers, partners and guests delivered 60+ presentations. You can download General Session and Breakout presentations from (it’s fast and free for customers to register!). We’ve posted a copy of the agenda there too and will be adding videos soon. ACE Blog 3

We shared our vision around reimagining customer service. Joe Gagnon, Aspect’s Chief Customer Strategy Officer, said in his keynote presentation, “We are in the perfect place at the perfect time.” Are you ready to rethink the customer engagement model to create real value and competitive advantage? No company is better positioned than Aspect to help. From NLU-powered Interactive Text Response and Messaging to agile cloud solutions to intuitive, widget-based tools and dashboards that empower agents, we are leading the way in reimagining customer service.

We started conversations. Aspect President, Chris Koziol said in his closing keynote, “Where there is change, there is opportunity.” Hopefully ACE got you thinking about what you could do differently and how to use the customer experience to drive deeper customer relationships. Don’t let the conversation stop. If you couldn’t join us this year, contact us today so we can share valuable information, ideas and updates with you and your team.

Thank you for a great ACE! We’ll see you next year in Orlando, May 7-10 at the JW Marriott Grande Lakes!

See Event Photos