On his latest Podcast Series installment, Paul Stockford shares recent research that over half of U.S. based contact centers use some form of social media for customer service. And while Twitter continues to grow in use, Facebook for customer service is in decline. Tobias and Paul discuss why that is and what the opportunism are for self-service applications on Twitter.
Latest posts by Rebecca Anderson (see all)
- You Don’t Have to be Amazon to Master Personalized Customer Service - April 27, 2018
- Contact Center Leaders: If You’re Not Early You’re Late - April 11, 2018
- Olympic-Sized Tips for Gold Medal Customer Service - February 15, 2018