Telecommuting has become a hot topic following Marissa Meyer’s recent decision for Yahoo, with other businesses like Best Buy quickly following suit. The discussion sparked by these decisions is focused on the benefits of working in an office, as opposed to working from home. While questions of productivity and collaboration are important, they’re missing the larger picture.
Whether telecommuting or working in an office, real collaboration doesn’t happen until it is encouraged and facilitated by workplace tools.
Focusing on which set-up is better only gets us so far—asking how we can do better in both situations is a far more beneficial and holistic strategy for any business. Collaboration can happen anywhere, if you give employees the right tools to make it happen and create programs that allow employees to be successful wherever they work.
In the contact center environment, telecommuting may even be an advantage for the company, customers, and employees.
To learn more about my thoughts on the collaboration tools that can make telecommuting a viable and advantageous option, read my full article on this topic over at Business 2 Community.
Spence Mallder, Senior VP and General Manager Workforce Optimization, Chief Technology Officer, brings more than 25 years of business experience and leadership in software and technology services, sales and development to his role at Aspect. Spence is tasked with the cross functional leadership of Aspect’s WFO software and solutions business unit. In the CTO role, Spence defines Aspect’s technology vision and roadmap as well as provides assistance in product/solution delivery strategy around methods, tools, metrics, and quality initiatives.
Read more on the pros and cons of an at-home workforce:
- Is Telecommuting a Good Idea?
- Remote Workers are More – Not Less – Engaged
- How to Build a Customer-Centric Culture in Your Contact Center
- Top 5 Reasons to Implement (or Avoid) an At-Home Contact Center