SWPP Announces Finalists: 2012 Workforce Management Professional of the Year


Jane HendricksIn just a few days, several Aspect colleagues and I will be heading to Nashville for the Society of Workforce Planning Professionals (SWPP) Annual Conference. Excitement is in the air! In addition to the usual buzz about meeting up with workforce professional colleagues, we’ve just learned that three Aspect Customers are among the five finalists for the 2012 Workforce Management Professional of the Year award.

Finalists were selected by the SWPP Board of Advisors from nominations received on the SWPP website, submitted by call center employees and business partners over the past 12 months. The recipient of this annual award, according to SWPP, is someone who not only understands the importance of contact center staffing, but also sees that workforce management is as much an “art” as it is a “science.”

Congratulations to these three Aspect® Workforce Management® customers, who have been named finalists by the SWPP Board: Michael Ellis of Suddenlink Communications; Kristin Goldman of Ameriprise Financial; and Cynthia Stevenson of Citi.

 It gives us a great deal of pride to be affiliated with these three stand-out individuals. It’s exciting to see the kind of positive impact they’ve brought to their organizations, and knowing our solutions had a role to play in their success is especially gratifying. We are thrilled to see their accomplishments recognized, particularly by such a respected institution as SWPP.

 The other two finalists are: Chad Andree of CenterPoint Energy; and Robert Dobson of InterContinental Hotels Group.

 Winner to be Announced at SWPP Annual Conference

 As I mentioned, my bags are packed for Nashville and I’m looking forward to representing Aspect at the SWPP Conference, where we expect to hear the official announcement of the 2012 winner. My fingers are crossed for all of our nominees!

If you plan to be on site with us as well, I hope you’ll take the time to stop by the Aspect booth and attend our sessions. My colleague Eric Hagaman, Product Strategist for Workforce Management, will be offering valuable tips during the 60 Ideas in 60 Minutes. And I’ll also be presenting:

Managing Your Front and Back Office Workforce with Quality in Mind
March 7, 10:45 AM – 12:00 PM

Plus, don’t miss the session by Aspect customer Brighthouse Networks:

Getting the Most Out of Your Workforce Management Investments
March 9, 10:15 AM – 11:00 AM

 We’re looking forward to seeing you!