The former CEO of Google and chairman of Alphabet hated this advice the first time someone gave it to him, but now he shares it every single chance he gets: “Have a coach.”
The right coach might not be an expert in your same specialty, but …
The former CEO of Google and chairman of Alphabet hated this advice the first time someone gave it to him, but now he shares it every single chance he gets: “Have a coach.”
The right coach might not be an expert in your same specialty, but …
Remember the old days when a day or two before your scheduled doctor’s appointment you’d receive a phone call from a person confirming your appointment? The reminder calls still happen, but more frequently than not, the calls are automated. It’s no secret that I don’t …
Technology is becoming ever more prevalent in our daily shopping experiences, from in-store computer screens, to chatbots in the online channel. Despite the convenience of these methods however, there remains a strong desire amongst consumers to retain a distinct human element in the customer experience.
This …
I’m lucky enough to live in a warm part of the country. Thanks to a certain mouse, it’s a convention and meeting mecca. This time of year is especially popular for companies in the Midwest who are in the midst of a never-ending winter. A …
Given the growing customer preference for solving problems on their own, you’d expect consumers to like interactive voice response, or IVR — the first generation of self-service technology. They don’t. Why? Because IVRs suck, well at least the way they’re implemented sucks.
In the 2017 Aspect …
Did you know that today is International Coffee Day? Add some pep to your step (and your IVR) with our new Coffee Break web series, Modern IVR: Perk Up Your CX. When you register, you’ll receive one ultra-focused 10 minute session directly to your inbox …
For a great low rate you can get online
Go to The General and save some time
I’m sure you’ve heard the jingle for The General. It’s boot camp-style cadence is pretty darn catchy. But there’s actually more to it than that. The …
In the previous parts of our 3-part series on the new features of Aspect CXP 17, you learned:
how the new CX Designer interface opens IVR and chatbot development and maintenance to not-so-technical staff
how the newly designed NLU scripting language makes your chatbots much more artificially …
Application development is all about flexibility, so an Integrated Development Environment (IDE), a software application that provides comprehensive facilities to computer programmers for software development, needs to be many things to many people:
It needs to provide guidance to new users so they don’t get lost …
Seize the day. Life is short. Time is money. There are plenty of popular sayings that remind us just how precious every moment should be. And even if you’re living these maxims to the fullest in your own time, recent evidence suggests that many businesses …
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