We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards!
This year’s ceremony is reported to be …
Back in mid-2016 as we were looking into the various platforms we could integrate with our Aspect CXP™ solution, which lets enterprises build and run AI-powered customer and employee self-service dialog applications, the one platform that really caught our eye was Facebook Messenger. Customers were …
I recently read a news story about Fabio. No, not the Fabio famous for steamy romance novel covers and more recently hustling imitation butter. This Fabio is a robot who was recently fired from a grocery store for failing to assist customers.
Fabio was unable to …
Over the last several months I’ve continuously seen ‘Sophia’, in the news. Whether she is trolling Chrissy Teigen, taking her first steps at CES, or discussing her future in Korea, Sophia is sure to be nearby whenever I’m scrolling through the news. For those of …
2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. What happened in 2017, and what will 2018 bring? Let’s have a look.
It is still early
Much like in 2016, this year I’ve had countless conversations about chatbot …
Anfang Oktober erschien die erste Ausgabe einer neuen englischen Publikation: Access AI. Das Magazin möchte das Thema Künstliche Intelligenz (KI) / Artificial Intelligence (AI) weiter nach vorne bringen und setzt sich auch mit drängenden praktischen Fragen von Unternehmen auseinander, darunter „Wie implementiere ich diese Technologie”, …
Last week, the first ever issue of Access AI’s AI Magazine was released. Access AI’s goal is to deliver content that moves the artificial intelligence (AI) conversation forward and addresses pressing business questions like: ‘howdo I implement this technology?’ ‘What impacts could it have?’ ‘How …
Social Media und Smartphones haben die Ansprüche und die Erwartungshaltung der Kunden an Schnelligkeit und Verfügbarkeit bereits nachhaltig verändert. Sie erwarten mehr als nur eine Basisversorgung, sie möchten erleben, dass ein Unternehmen sie als Kunde wichtig nimmt, sie kennt und ihnen hochwertigen Kundenservice bietet, wann …
As artificial intelligence (AI) technology continues to advance, contact center leaders are able to deploy chatbots with increasingly human-like behavior to give customers more personalized support. But just because a chatbot is more human-like, that doesn’t necessarily mean it’s going to benefit your customers. I’m …
Chatbot technology has already made an everlasting digital footprint when it comes to customer engagement. With the advancement of technology, including artificial intelligence (AI) and natural language understanding, customers don’t always know if they are talking to a computer or a live agent. While voice …
Aspect Blogs | Aspect.com
