The customer service landscape is more dynamic now than ever. New technologies have emerged due to customer demand and digital disruption such as chatbots and artificial intelligence (AI). It is time for businesses to rethink their customer engagement strategy and how to best leverage these …
ITR/Chatbots
Customer Lidl UK wins Best Consumer Chatbot at the 2018 CogX awards!
We’re thrilled to announce that earlier this week, customer Lidl UK won the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. The awards, which celebrate the year’s most innovative and influential contributors to artificial intelligence (AI) awarded Margot the winebot as the …
How far can AI go in customer service?
Last week, Google held its annual developer conference, announcing a host of new software plans. With almost every aspect including artificial intelligence (AI), the search company proved its commitment to becoming the world’s biggest AI company, but according to the Financial Times, it also offered …
We’re in the running for three cloud awards!
We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards!
This year’s ceremony is reported to be …
How We Built Ivy
Back in mid-2016 as we were looking into the various platforms we could integrate with our Aspect CXP™ solution, which lets enterprises build and run AI-powered customer and employee self-service dialog applications, the one platform that really caught our eye was Facebook Messenger. Customers were …
Chatbots > Robots? Spoiler: Yes
I recently read a news story about Fabio. No, not the Fabio famous for steamy romance novel covers and more recently hustling imitation butter. This Fabio is a robot who was recently fired from a grocery store for failing to assist customers.
Fabio was unable to …
Can Sophia Answer the Question: What Do We Want Out of AI?
Over the last several months I’ve continuously seen ‘Sophia’, in the news. Whether she is trolling Chrissy Teigen, taking her first steps at CES, or discussing her future in Korea, Sophia is sure to be nearby whenever I’m scrolling through the news. For those of …
The State of the Bot Going Into 2018
2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. What happened in 2017, and what will 2018 bring? Let’s have a look.
It is still early
Much like in 2016, this year I’ve had countless conversations about chatbot …
Access AI & ein Virtueller Roundtable
Anfang Oktober erschien die erste Ausgabe einer neuen englischen Publikation: Access AI. Das Magazin möchte das Thema Künstliche Intelligenz (KI) / Artificial Intelligence (AI) weiter nach vorne bringen und setzt sich auch mit drängenden praktischen Fragen von Unternehmen auseinander, darunter „Wie implementiere ich diese Technologie”, …
Access AI & the Virtual Roundtable
Last week, the first ever issue of Access AI’s AI Magazine was released. Access AI’s goal is to deliver content that moves the artificial intelligence (AI) conversation forward and addresses pressing business questions like: ‘howdo I implement this technology?’ ‘What impacts could it have?’ ‘How …