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Younger shoppers expect improved customer service during promotional periods

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It’s no secret that the retail sector has suffered a sustained period of difficulty in recent times, with the highstreet losing some well-known and well-loved brands in 2018 and further brands dramatically downsizing. Alongside this has been uncertainty from consumers and these factors coupled together …

Shoppers see the benefits of self-service, but human interaction remains essential

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Technology is becoming ever more prevalent in our daily shopping experiences, from in-store computer screens, to chatbots in the online channel. Despite the convenience of these methods however, there remains a strong desire amongst consumers to retain a distinct human element in the customer experience.

This …

PSD2: Lack of clarity from regulators hindering Strong Customer Authentication

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PSD2: Lack of clarity from regulators hindering Strong Customer Authentication

As the second Payment Services Directive continues its roll out, regulations making it obligatory for organisations to implement strong customer authentication (SCA) in online payments will come into force on September 19th this year.

Despite being …