Report: Contact Center Challenges & Priorities for 2018


When I was in high school, a fellow student was bragging about teaching herself to juggle.  She was explaining to a group of people how difficult it was and how not a lot of people can do it. I listened intently while wondering to myself how hard it really was.  That weekend, I found a how-to book and taught myself how to juggle. Clearly, I’m not one to back down from a good challenge.

Contact center leaders are faced with their own set of challenges to juggle. (see what I did there?)  To combat these challenges, it’s important to stay focused and align their priorities to minimize the challenges.

Contact Center Pipeline recently released their special report, Contact Center Challenges & Priorities for 2018. The report breaks down common challenges by top industries and contact center size and then shares the priorities leaders should focus on to help eliminate the challenges.   Additionally, the report shares historical data related to contact center challenges from the past two years.

Download the report and better understand the strategic issues facing call centers and the priorities to dial in to minimize challenges.