Technology is not only changing the way that organizations think, act and grow, it’s also having a profound impact on the way in which customers decide how to spend their money. This is the Age of the Customer, after all, and if your organization isn’t ready to adapt to the changing landscape, it likely won’t be around long enough to reap the benefits.
Today’s customers are more informed and empowered than ever before. While products and services are still controlled by the organizations who sell them, and the buying decision is still controlled by customers, the customer experience is now in the hands of the customer as well. Experts have called it a once-in-a-lifetime marketplace shift, but it should really be viewed as a wake-up call to business executives and other decision makers. Customers’ values have shifted and their expectations expanded—how should you respond?
Enter ACE 2016.
The annual Aspect Customer Experience conference is a gathering of industry experts, visionaries and decision makers who are committed to sharing and discovering new solutions to some of the business world’s most pressing challenges. This year’s conference, which takes place in Las Vegas from May 9-12, 2016, will be bigger, better, and more enlightening than ever before. It starts with the venue that ACE 2016 will be held at—The Cosmopolitan Hotel of Las Vegas—a resort hotel and casino located on the Las Vegas strip that features a 100,000 sq. ft. casino, 13 restaurants, three pools, and a 44,000 sq. ft. spa.
More importantly, ACE offers a terrific opportunity for attendees to connect with their peers, participate in comprehensive workshops, hear insightful presentations, help shape the next line of Aspect solutions, and schedule 1:1 meetings and demos with industry thought leaders. This year’s agenda is packed with timely workshops, showcases and a host of keynote addresses from some of the business world’s most respected and perceptive speakers.
There is a reason that 91 percent of past surveyed attendees said they would attend ACE again. It truly is a fun, engaging, and enlightening experience for all of those who participate.
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