Users of Aspect® Workforce Management™ know that our workforce optimization solutions increase productivity for agents while enhancing their work lives—from flexible scheduling to easily managing their schedules via smartphone.
With so much to offer, are you truly using your WFM solution to the fullest? Here’s …
One of our most popular programs from ACE 2019 is back for its second year—and even better than before! At ACE 2020, we’re making it possible for you to attend the sessions you need on the Aspect U track plus the focus track of you …
When efficiency is your focus, many organizations implement strategies with the assumption that workforce management (WFM) should be entirely separate from customer-focused considerations. In fact, the customer experience is impacted not only by the front lines of your contact center workforce but by individuals at …
TCPA, Call blocking, STIR/SHAKEN, DNC lists, FDCPA. There is a lot to keep track of when it comes to maintaining compliance for your outbound efforts.
Where do you even start?
In 2018, the number of class action TCPA lawsuits rose 20% year over year. There is no …
A strong educational pillar is key to operating a successful business. In fact, studies show training can increase retention of existing employees by as much as 70%. Training can help keep your employees in the know with new technology and best practices, ultimately improving customer …
A few weeks ago, I got a text message from my bank inquiring if I had made a few purchases with my debit card they deemed suspicious. I logged into my mobile banking app and learned t these charges included a $1.00 charge at a …
At the beginning of November, I purchased an indoor rowing machine. About a week after I bought it, I learned that rowing manufacturer offered an online logbook to track meters rowed and there was a challenge starting soon. For the Holiday Challenge, participants were presented …
On the surface, workforce management (WFM) can feel like a tough nut to crack. It’s not always well understood because while it performs the imperative labor management functions, agents and supervisors only have the insight into a small amount of that functionality. Primarily, only the …
Cloud technology for implementing and administering workforce management (WFM) technology is becoming increasingly important to businesses that are under pressure to maximise workplace productivity, reduce expenditure and improve their bottom line.
In our current economic climate of uncertainty and instability, all processes need to be managed …
I recently had the opportunity to sit down with Aspect Software User Group Association (ASUGA) board member Ann Swift to discuss her role on the ASUGA board and the benefits of being a part of ASUGA.
Ann is the manager of Workforce Systems for Southwest Airlines. …
Aspect Blogs | Aspect.com
