I wrote this to share my current perspective with customers, partners and employees. While there is so much that has gone on over the last several weeks, it has been difficult to capture it all in the moment. I hope my point of view helps …
CX in the Contact Center: The SaaS CX Show
Who is your customer? And perhaps more importantly, what would it take to keep that customer for a lifetime? Aspect CEO, Patrick Dennis recently had an opportunity to sit with Frank Bria, host of The SaaS CX Show. They spent roughly 30 minutes discussing CX …
Webinar: Lessons Learned in Rapid Migration to Remote Based Work
The second Thursday of each month, Aspect partners with the Aspect Software User Group Association (ASUGA) to bring topics from thought leaders around the world and Aspect product experts. These sessions are designed to provide insight and value to all ASUGA members and focus on …
Employee Adherence at Home: Watch for Signals — but Reassess Their Meaning
Is it time to question your assumptions about the signals and signs you use to manage your staff?
The promise of work at home, or work anywhere, sometimes called “smart working,” is that employees can work where they please, when needed, when the company and its …
WFH: Time to Step Up and Lead
Last week I discussed that Business Continuity for both Aspect as well as our customers has taken on a whole new dimension. Better yet, we have learned that the term “business continuity” has become an assumed deliverable by all companies. The true measurement of success …
Turn Social Distancing in to Distant Socializing
Maybe your organization has long experience with employees: agents and managers and management working from home. maybe your organization has been keeping work at home at arm’s length, fearing to “let the genie out of the bottle,” worried about the risk of changed employee expectations, …
The Help You Need Today
Over the past few weeks, we have received multiple requests for “quick hit” help and assistance. The volume of requests is spiking on our end and we wanted to communicate a few areas that seem to be more common in an effort to share ideas …
The Critical Role of the Contact Center During COVID-19
As technology leaders, we have been mulling over what the Aspect technical team can do to help us get through these challenging times. The medical and economic threats our world faces can’t be fixed with software, but perhaps some of the things we have learned, …
COVID-19: Maintaining Business Continuity and the Safety of All Around Us
The global spread of the COVID-19 coronavirus is a developing situation that we are watching closely and reacting to on a daily and sometimes hourly basis, both as an organization and on a personal level. The impact of this virus is being felt by all …
A Message from Aspect’s CEO on COVID-19
Contact Center Community –
I have always believed it is important to deliver the right message at the right time. The COVID-19 pandemic is challenging many of our conventions every day. What it will never change is that most people sincerely want to help other people. …