ACE is never complete without the ACE Awards and 2019 did not disappoint. To add to the celebration at our closing ceremony we added Mimosas and Bloody Marys and tons of FUN! Congratulations to our winners and thank you for sharing your inspiring stories with …
ACE 2019 Recap: President and CEO Message – Trust, Choice and Collaboration
One of the most anticipated sessions of ACE 2019 kicked off on Tuesday, July 30 with an energizing introduction from Aspect CMO Michael Harris, followed by CEO Patrick Dennis sharing observations from his first 175 days.
Traveling the globe to meet with customers gave Patrick the …
ACE 2019 Recap: Aspect Master Program
If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out).
In addition to amazing insight in our general sessions, the networking opportunities, the lobster tails—seriously, there were lobster tails—we had a new addition for breakout sessions.
Debuting …
Getting the Most from Aspect Via, Unified IP, and Advanced List Management? Meet the Coach and Find Out
The former CEO of Google and chairman of Alphabet hated this advice the first time someone gave it to him, but now he shares it every single chance he gets: “Have a coach.”
The right coach might not be an expert in your same specialty, but …
Robocall Prevention Services: What’s Good and What’s Not
Are you noticing an increase in incomplete caller connections? Have you seen an unusual uptick in network/system information tones from carriers for previously verified consumer phone numbers? You may be experiencing the symptoms of new types of carrier, crowd-sourced, or mobile–phone–based call blocking services that …
Ready to Elevate Your Self-Service? Meet the Coach at ACE 2019!
Bill Gates’ first four words during his TED talk: “Everyone needs a coach.” He makes a good point—the characteristic common to high-performing people, whether they are athletes or executives, is the fact that every single one of them has coach.
Are you ready to elevate your …
Meet the Coach at ACE 2019
Another ACE is upon us! One of the things we love best about our annual conference is the chance to speak with our customers; learning about how you’re using our products, the stories of your successes—and what we can do to help you succeed, if …
Hitting your CX for six this summer
The latest edition of the Cricket World Cup – the showpiece event of this most English of sports – is now approaching its conclusion. Swashbuckling starts, tense finishes and knife-edge contests have been the order of the day, with the semi-finals and final still …
Announcing the ACE 2019 Sponsors
Our ACE 2019 sponsors and exhibitors play a key role in supporting our annual ACE conference and our community!
ACE is our biggest user event of the year bringing together executives, end users, supervisors, developers and analysts from across the call center, customer experience and workforce …
The power of personalisation in customer experience
It’s no secret that customer experience has been rapidly evolving in recent years, with consumer habits and demands changing daily and new communication channels opening continuously.
When looking at this current landscape, it can be difficult for organisations to keep pace with the change, in …