Many of our ACE 2019 attendees got first-hand experience with some of the changes within the Aspect Education Services (AES) organization. The Aspect Master Program was a first look at how users can become experts on the solutions they use every day by taking classes …
Changes in Latitudes, Changes in Attitudes: See us at LISTEN 2019
Don’t “waste away” between Halloween and Thanksgiving. Before the holiday season gets into full swing, join us at LISTEN 2019 at the Margaritaville Beach Resort in Hollywood Beach, Florida November 4-6, 2019.
Cheeseburger in Paradise
We can’t confirm the availability of cheeseburgers, but there will be analysts, …
Deliver Personalized Care Across Channels: Join us at Customer Contact West: A Frost & Sullivan Executive MindXchange
Fall is in the air. That means it’s time for apple picking, pumpkin carving and the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange, October 27 – 30, 2019 in Huntington Beach, California. We’re excited about participating in these action-packed few days.
In …
Aspect® Unified IP® Infinity™ Program
Not all of our customers are alike. We recognize that not everyone has the same deployment requirements. That’s why we developed the Aspect Unified IP Infinity program. Announced in July, this multi-year program is designed to help customers protect their investment, reduce infrastructure burden and ensure ongoing security and …
How Important is Customer Service to Organizations?
The purpose of any business is to maximize profits for the shareholders. Generally, there are two ways in which this is accomplished: increasing revenue and reducing cost.
In the past, businesses focused on the things they had control over, like managing internal production costs, service provisions, …
Join us for ACE Europe 2019
DID WE MENTION, ACE EUROPE 2019 IS AT THE CORINTHIA HOTEL?
From time to time I am reminded how lucky I am to work in marketing, and I’m not going to mince words – I love a good menu tasting. When I heard that my visit …
eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center
Can you turn business insights into reduced operating costs?
Yes!
Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment.
This creates a positive impact to your bottom line, including:
Reduced Quality Management Costs
Contact centers lack the time and manpower to evaluate a statistically …
Long Live the Voice Channel
It’s easy to get distracted by the latest “shiny object.” Sure, Chatbots, AI and other fancy up-and-coming technologies, have a place in our future and even in our present, but sometimes we’re so quick to jump to the newest thing, we lose focus on the …
Infographic: 3 Key Benefits of Speech Analytics
There is no doubt contact centers are a big investment. Getting the most out of the investment can be a challenge. But there are tools available that can help getting the biggest bang for your buck – like a savings of $69,000 per 100,000 calls!
Check …
Performance Management Bridges the Divide Between Big Data and Big Knowledge
Since childhood we’ve been taught that knowledge is power, and the contact center is no exception to this rule. The more you know about the details of what’s happening in your operation, the better you can be at deciding whom to hire, whom to coach, …