In the recent past, if you really wanted to, you could run a business without Workforce Management tools. It wouldn’t be easy; you’d be extremely frustrated, probably work 80-hour weeks, and have a lot of operational inefficiencies — and you might only save some money. …
“Anyone can lead when the plan is working. The best lead when the plan falls apart.” – Robin Sharma
I ran across this quote the other day and it stopped me in my tracks. This is exactly where we were collectively a year ago. I remember …
Illuminating the New Rules for Outbound Contact Centers
No one likes it when the rules of the game change in mid-play, or when a playing field changes shape. And any long-distance pool swimmer will tell you they quickly learn to conclude a workout before the water …
Our Partner Spotlight Series focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences.
Aspect’s channel partner program is designed to provide greater customer engagement through identifying the best and brightest channel partners to deploy Aspect’s solutions portfolio for both premise …
We recently announced the general availability of Aspect® CXP™ 20, the leading application for designing, developing and deploying the omnichannel self-service solutions customers demand.
In our latest release, we’ve taken the next step in delivering effective omnichannel self-service solutions with the integration of additional natural language …
2020 was a difficult year for enterprise organizations across the globe, one that also forced digital transformation at an unprecedented rate – the contact center industry was not spared this shift. Our industry has never experienced a global pandemic and subsequent multi-market meltdown as a …
Join us as we kick off the 2021 ASUGA Webinar Series. Each year, the ASUGA Board selects webinar topics with Aspect users’ needs in mind. You’re not going to want to miss the first webinar in the 2021 series, Working from a Distance: Thriving in …
Call centers around the globe experienced some truly remarkable phenomena in 2020. There was a complete shift to remote work, unprecedented demand and tireless efforts of our workforce and administrators who had to juggle innumerable challenges but remained focused and dedicated. This year has also …
For more than 45 years, Aspect has been helping the world’s largest and most prestigious brands deliver outstanding customer experiences and ignite agent engagement and performance — I’ve personally been a part of the Aspect story for 20+ years. Along the way, these organizations have …
There is no doubt, COVID-19 has created technological customer engagement challenges with regards to collections. The pandemic has impacted consumers’ ability to pay. Coupled with the vulnerability of organisations’ ability to meet compliance requirements using technology for collections activities. Consider payment methods and the power …
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