Aspect Software is celebrating 16 years in India.
In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. The headcount has grown to 424 employees that currently work across various departments including consolidated customer care, professional …
This has been a unique year – full of challenges for all industries. The contact center sector has not been the exception. However, the value and importance of maintaining and strengthening the relationship between companies and their customers, has raised the relevance of the contact …
Let’s be honest. When we see someone with a remarkable accessory, we notice it. Whether it’s diamond earrings, red-bottom shoes, or massive sunglasses, it sends a message about the wearer. A smartwatch is no exception. The modern smartwatch as we know it burst onto the …
It’s no secret that the success of business can be boiled down to its relationships. Working well with others is essential to creating and sustaining successful partnerships. Aspect understands how valuable our channel partners are to our business and we appreciate the contributions from each …
We’ve all been there; we need to interact with customer service and we just want to get it done right. We want to be sure that the issue is resolved correctly – For most of us, it’s actually more than speed, convenience and personalization.
Without …
Most cloud contact center software forces its users into a box, requiring business leaders to redesign processes and shift people around a standardized solution. For enterprise-scale contact centers, a “cookie-cutter” approach to implementing infrastructure and software isn’t enough. Aspect believes organizations deserve unparalleled choice and …
In July 2019, Aspect announced Aspect® Unified IP® Infinity, a multi-year program designed to help our customers protect their investment, reduce infrastructure burden, and ensure ongoing security and compliance for Aspect Unified IP deployments.
At that time, Aspect President and CEO, Patrick Dennis said, “The big news …
Next week we’re excited to launch Aspect Unified IP 7.4 SP1. If you’d like to learn more about what’s new in this release, join us for the upcoming ASUGA webinar, What’s New in Aspect Unified IP 7.4 SP1. Thursday, August 13, 2020, at 12:00 PM …
Over the last several months, we have experienced one of the most unusual times in modern human history, and we seem to be coming out the other side. But there is still much uncertainty about the future.
Contact centers, like most business, have had to find …
As we move toward economic, social, and business recovery from COVID-19, while simultaneously navigating the social, mainstream and alternative media environments, the customer experience is more important than ever. How a customer perceives your brand has never had a more direct impact on your brand’s …
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