Maybe your organization has long experience with employees: agents and managers and management working from home. maybe your organization has been keeping work at home at arm’s length, fearing to “let the genie out of the bottle,” worried about the risk of changed employee expectations, …
The Help You Need Today
Over the past few weeks, we have received multiple requests for “quick hit” help and assistance. The volume of requests is spiking on our end and we wanted to communicate a few areas that seem to be more common in an effort to share ideas …
The Critical Role of the Contact Center During COVID-19
As technology leaders, we have been mulling over what the Aspect technical team can do to help us get through these challenging times. The medical and economic threats our world faces can’t be fixed with software, but perhaps some of the things we have learned, …
COVID-19: Maintaining Business Continuity and the Safety of All Around Us
The global spread of the COVID-19 coronavirus is a developing situation that we are watching closely and reacting to on a daily and sometimes hourly basis, both as an organization and on a personal level. The impact of this virus is being felt by all …
A Message from Aspect’s CEO on COVID-19
Contact Center Community –
I have always believed it is important to deliver the right message at the right time. The COVID-19 pandemic is challenging many of our conventions every day. What it will never change is that most people sincerely want to help other people. …
[White Paper] Frost & Sullivan: The Analytics-Driven Contact Center
There is no question that agent satisfaction and customer satisfaction are important factors. Many organizations are beginning to understand just how interdependent these metrics are on one another. Analytics can serve as a bridge to not only understand but also improve both agent and customer …
Create Positive Customer Experiences with Proactive Outreach
A couple of years ago, I went to Mexico for a wedding. I had a great time, many frozen daiquiris, and, (unrelated to the daiquiri consumption) my credit card number swiped. A side effect of Cabo San Lucas I thought. But it turns out that that …
National Employee Appreciation Day: Show Your Team How Much They Mean to You
Today is National Employee Appreciation Day. A day that focuses attention on employees across all industries. Today, employers across the country in business and organizations are planning to honor employee achievements and contributions.
But you don’t have to wait until the first Friday in March …
The Real MVP
In the old days, MVP meant one thing. Most Valuable Player. It was reserved for the best of the best. Supreme. The highest honor bestowed upon someone and occasionally, some thing. In sports, this crown has perpetuated, but in the business arena we’ve stolen it, taken …
Level Up | WFO User Group
Users of Aspect® Workforce Management™ know that our workforce optimization solutions increase productivity for agents while enhancing their work lives—from flexible scheduling to easily managing their schedules via smartphone.
With so much to offer, are you truly using your WFM solution to the fullest? Here’s …