Earlier this month, the U.S. Supreme Court clarified the definition of an “Automated Telephone Dialing System (ATDS) in the landmark case Facebook v. Duguid. This is good news for Aspect customers conducting outbound engagement over voice and SMS as Aspect dialing systems do not utilize …
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Outbound
Debt Collection and the New CFPB Regulations: Fiat Lux
Illuminating the New Rules for Outbound Contact Centers
No one likes it when the rules of the game change in mid-play, or when a playing field changes shape. And any long-distance pool swimmer will tell you they quickly learn to conclude a workout before the water …