Remember the old days when a day or two before your scheduled doctor’s appointment you’d receive a phone call from a person confirming your appointment? The reminder calls still happen, but more frequently than not, the calls are automated. It’s no secret that I don’t …
SMS
Here’s to Another 25 Years of SMS
It is appropriate that I cover SMS in this blog post because 2018 marks the 25th birthday of SMS. By now, it is no secret that as we become increasingly dependent on our mobile devices we heavily rely on the mobile channels that go with …
SMS – Better Outreach on Customer Terms
SMS has become the most effective tool for businesses to communicate with their customers because of its ease-of-use, convenience and reach. Over 6 billion texts are sent every day and 97% of Americans use text at least once a day.
SMS enables customers to stay in …
SMS: Engaging Patients and Empowering Caregivers
Dental professionals, like my dentist, recommend teeth cleaning every six months. I like to stay on top of it. I know that if I don’t schedule my next appointment while I’m there, I’ll likely forget to call or put off scheduling my next appointment. The …
Tackling mobile fraud – is that really your customer?
With the decorations packed away and new year’s resolutions already in jeopardy, now’s the time for companies to be looking at 2017 and beyond and identifying what trends they’ll need to be ready for in the year ahead.
One area that every business needs to be …
How Hotels Can Distinguish Themselves through Mobile Self-Service Solutions – A Day in the Life from the Vegas Strip
Mobile phones have become the ultimate travel companion for consumers as they express a growing preference and need to engage with hotels through channels such as SMS, web chat and chatbots that support these devices. This has opened up a whole new world of consumer …
How Mobile Solutions Can Create Better “Life Moments”
Every day on my morning runs, I pass a small, quaint breakfast café. This morning, I saw a young couple sitting outside waiting for their breakfast and sipping coffee—the perfect setting for a romantic moment. I’ll come back to them in a minute.
With mobile self-service …
Messaging as a Product Feature
Aspect has lead the conversation about how businesses must rethink the way that they offer service to their customers, from breaking down silos between internal organizations all the way to breaking native mobile applications into their components, resulting in Disposable Apps on messaging channels.
Tobias Goebel …
How we deployed Edward the SMS chatbot on Amazon Echo in 30 Minutes
A few weeks ago, I introduced you to Edward. Weeks later, we are still being approached from analysts, customers, partners, other vendors, who all want to hear more about this exciting project. It is still very early, but seeing the first guests interact with it …
No Service Is The New Service: Bots, VRM and Delegating To Myself
I make jokes regularly in the office about how I’m going to use Aspect’s interactive text response and natural language understanding platform to build an AlyxBot that will attend meetings for me and report back. (If any of my coworkers are reading this and feel …