ACE Europe 2019 is here and is set to be our most insightful installment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation, interaction management and engagement analytics. In addition, attendees will have the opportunity to network with peers, learning how they are transforming their contact centre operations.
Since the last ACE Europe, there have been a lot of changes at Aspect, with the most prominent being a complete rebrand. You may have noticed our new tagline, “Good call” – this reiterates that we will resolve any issues you encounter and will be your partner of choice in today’s omnichannel world.
In the morning, ACE Europe will explore in further detail the reasoning behind this transformation, what it means for you and how our updated sentiments will be realised in our products, to deliver better solutions to you and your end customers.
We will also outline how to get the most out of your existing investment and provide customer case studies so you can see first-hand how we’re simplifying and improving the customer engagement landscape.
Following lunch, we will host a number of break-out sessions to dive deeper into the key technologies contact centres are implementing today:
- Workforce optimisation, including workforce management and call recording
- Interaction management, including inbound, outbound and self-service
- Engagement analytics, including our partnership with CallMiner, which brings greater MiFID compliance to financial service markets
We will also announce the winners of our fifth annual ACE Awards, which recognise customer organisations that have achieved outstanding results and provided exceptional customer experiences utilising Aspect technologies.
The one day event will take place on 15th October 2019 at The Corinthia Hotel, London and promises to both excite and educate customers.
You will leave ACE Europe with tangible tools, insights, connections, and best practices to take back to your business to gain greater return on investments and run your business better.
To register to attend ACE Europe, click here.
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