10 Punkte, auf die Sie bei einer cloudbasierten Customer Engagement Plattform achten sollten

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Richtig schlechter Kundenservice schafft es oft in die Schlagzeilen. Keine erstrebenswerte Werbung! Aber auch eine „nur“ unbefriedigende oder einfach mittelmäßige Servicequalität ist mit Sicherheit kein Wettbewerbsvorteil. Kein Unternehmen kann es sich langfristig leisten, sich im unteren Service-Mittelmaß einzurichten, sondern sollte Verbesserungen anstreben.

Immer mehr Unternehmen, die …

Your 2019 Guide to Moving Your Call Center to the Cloud

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Global market intelligence firm International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software spending will be for cloud-based offerings. Are you considering moving your contact center to the cloud? With 2019 less than 60 days away it may be time to …

10 Must Haves for Cloud-Based Customer Engagement Platforms

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I’ve had a few interactions recently with customer service departments. None of them have been noteworthy. They weren’t terrible but I certainly couldn’t say that any of them were quick, convenient or exceptional interactions either. We hear a lot about bad customer service experiences because …

Will Artificial Intelligence Replace Agents in Your Contact Center?

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There’s been a lot of discussion about artificial intelligence and its uses in customer service to facilitate faster, smarter customer engagements.  Already, countless businesses are leveraging some form of AI to facilitate self-service using chatbots, speech recognition, and automation solutions.  The question being asked, though, …