Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! This award is a fantastic endorsement of the innovative nature and consistently excellent performance of Verify, and is recognition of …
Cloud
We’re in the running for three cloud awards!
We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards!
This year’s ceremony is reported to be …
A CIO’s reflections on moving a 40-year-old Company to the Cloud
It seems that almost every relevant IT topic can in some way be tied to cloud computing; it is the enabling force behind much of today’s technology innovation. As each of my previous posts have focused on the cloud, I thought now would be a good time to give …
Encouraging and enabling collaboration in modern workplace
All too often, IT departments have earned a reputation as gatekeepers to employee collaboration. “No, you can’t use Messenger.” “No, you can’t use Slack.” “No, you can’t use your personal device for work.” We have to change; a whole lot more than our reputation is …
Convince Your Boss: It’s Time for Digital Transformation
In 2000, Netflix CEO Reed Hastings approached Blockbuster (who?) and asked for $50 million for the company he founded. **Spoiler Alert** Blockbuster declined.
Today, Netflix is worth more than $60 Billion. Blockbuster, who at its peak in 2004, had more than 9,000 stores in the U.S., …
New Survey Reveals Shifting Cloud Contact Center Preferences
If Ben Franklin were alive today, his famous quote would read something like this, “In this world, nothing can be said to be certain except death and taxes and cloud software.” The world of contact center solutions is just a microcosm of the myriad of …
Cloud Contact Center: Customer Centricity with Great Agility & Less Cost
Cloud computing has been hyped in the media and in IT circles for almost a decade now. So I don’t need to cover what cloud computing is or what the benefits of cloud computing are. It’s been covered, and perhaps ad nauseum for some readers. …
Aspect VIA takes to the road – find out how we’re transforming customer engagement
Customer engagement is a rapidly changing sector. It’s no longer just about providing a transactional service that answers any queries and addresses complaints. It’s now a key driver of business growth that engages with individuals on a more personal level, boosts loyalty and turns customers …
Customer engagement in the digital age – breaking free from limitations
Today’s digitally-focused environment has drastically changed customer expectations when they’re getting in touch with a business. In a landscape where they’ve got a world of information at their fingertips whenever and wherever they want, old ways of engaging with customers will no longer be adequate.
Companies …
Trust in the cloud on the rise
By now, any IT manager should be well aware of the benefits of cloud computing. When it comes to boosting efficiency, cutting costs and improving flexibility, the advantages of a cloud-based system are hard to ignore.
But even with these great features, getting buy-in from others …