Last month, we released our 2017 Consumer Experience Index. One theme that is clear throughout the Index is that consumers today want to use connected devices and intelligent assistants for customer service. While Millennials are driving this force, Gen X and Boomers are being influenced by it making the AI evolution something organizations can no longer stand to ignore.
You can view the full report here: Consumer Experience Index
Or for an overview, check out the infographic below:
- T-Mobile: No Bouncing, No Bad Bots, No BS - August 16, 2018
- Four for Friday: Customer Service Stories You Need to Read - August 10, 2018
- Are You Leveraging Your Greatest Asset for Advocacy? - July 31, 2018