Infographic: Do’s and Don’ts of TCPA Compliance with Wireless Callers

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More businesses than ever are concerned with current regulations that require consumers’ explicit consent prior to contacting them on a wireless or mobile device. Assuming an “existing business relationship” is not enough. Not only are mobile consumers becoming more vocal in their objections to unwelcome contact (the number of complaints filed with the CFPB has increased over 50% since 2013) businesses are being hit hard with per-incident fines of $500-$1,500 for autodialing and auto-messaging to wireless numbers – sometimes adding up to settlements as large as $500K to $32 million.

On the other extreme, tiptoeing around these regulations by overcomplying and unnecessarily manually dialing to stay on the right side of compliance can significantly impact your agents’ productivity. That doesn’t have to be the case! Check out some of the statistics in our infographic below, and then take a look at the built-in compliance features of the new Aspect Unified IP 7.3.

With the right tools in place, you can avoid the risks while still achieving optimal efficiency!

TCPA Compliance in the Contact Center

Chris O'Brien