INFOGRAPHIC: 2016 Survey on Holiday Customer Expectations


As we mentioned on yesterday’s blog, the results of our annual Consumer Experience Index are in… and it looks like many customers are still dreading the service interactions that are bound to come up during the holidays. But there is hope for next year! Automated interactions with messaging apps and chatbots may be the key to solving your company’s “fruitcake dilemma” (wherein a customer would rather eat a piece of last year’s fruitcake than talk to customer service.)

holiday infographic customer expectations

Chris O'Brien