Conversational systems are the future and there is no running away from this dialogue


Recently, I stumbled upon a very interesting video by one of my favorite music composers -Hans Zimmer. It was an introductory clipping of his online music tutorial -MasterClass, where he was trying to explain to his prospective students how composing music is a fairly simple …

What is a customer engagement center and why does your company need one?


There are ample call center technologies in the market today that promise to deliver singular solutions to business problems or assure enhancement of customer satisfaction. But while companies can become paralyzed during the process of selecting contact center solutions from the myriad of choices on …