Happy Agents, Better Customer Service [INFOGRAPHIC]


Tim Dreyer, Director, Public Relations and Analyst Relations, AspectIt’s amazing how much more productive you can be when you’re happy. Distractions and bad moods have a way of breaking your focus and keeping you away from tasks you need to get done. It’s really no different for customer service agents. A recent article in DestinationCRM noted that research has shown that an agent’s perceived happiness directly affects the satisfaction of the customer they are talking to. Two thirds of those customers surveyed said that their experience with a customer service agent significantly affects how they feel about the brand.

Erica’s infographic below has some great stats that confirm: happy agents mean happy customers — and who better to talk about agent happiness than our very own “super agent?”

Happy Agents, Better Service